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Bookings Advisor
2 months ago
Short Description
Bookings Advisor
Stratstone Jaguar Land Rover Reading
A basic salary of £25,000 with £2400 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?
At Stratstone, our Bookings Advisor’s are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.
Long Description
If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:
You’ll have the opportunity to be involved with:
· Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
· Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty and retention
· Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
· Proactively conducting follow-up calls related to divisional marketing campaigns
· Ensuring systems stay up to date in accordance with database protocols and guidelines
Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is:
· Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry
· A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
· Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
· Able to adhere to all company and manufacturer policies and protocols
· Passionate for our industry, the people who work in it and the people we serv
