Senior IT Service Delivery Manager

3 weeks ago

Hayes, United Kingdom Uniphar Group Full time
Uniphar BackgroundUniphar group is a rapidly expanding global healthcare services business with a proud heritage in Ireland. Since IPO in 2019, the group has grown both organically and through a series of strategic acquisitions, which continues to strengthen Uniphar's international reach. With a workforce of over 3000+ spread across Ireland, United Kingdom, Netherlands, Nordics and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain & Retail, Commercial & Clinical and Product Access. Culture at UnipharEthics and integrity sit at the heart of Uniphar's culture, with our customers and patients integral to what we do and how we do it. We pride ourselves in being truly entrepreneurial, innovative, collaborative, with a strong problem-solving ethos. Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture. Equality, Diversity, and Inclusion are at the heart of our future focused HR strategy to ensure we have the best quality workforce to rise to the ambitious objectives we have for our future growth. Role ResponsibilitiesThe successful candidate will, among other, perform the following duties and hold the following responsibilities.
  • To support the roll out of the IT strategy as set out by the Division Technology Lead.
  • Provide directions and guidance to local IT Managers and MSP`s for the On-Demand division.
  • Develop and monitor KPIs for IT teams, IT operations, infrastructure, projects, and service delivery to measure performance and identify areas for efficiency.
  • Oversee and steer IT Projects from initiation to completion ensuring projects are delivered on time and within budget.
  • Provide weekly updates on the status of projects to the On- Demand Director
  • Collaborate with key stakeholders to understand business requirements.
  • Align IT initiatives with business strategic objectives
  • Identify and prioritize technology initiatives to enhance operational efficiency and drive innovation.
  • Manage technology budgets and resources effectively and conduct regular reviews and assessments of existing systems and processes to identify opportunities for optimization and enhancement.
  • Ensure IT security controls are implemented and ensure compliance with the information security and information governance policies as set out by the Group.
  • Ensure the smooth running of all technology systems across the Division by managing all vendors and outsourced partners across all sites.
  • Measure and evaluate the performance of all third-party vendors.
  • Oversee the design, implementation, and maintenance of the technology infrastructure, networks, and systems including requirement gathering, vendor selection, project planning, solution design, system configuration, data migration, user acceptance testing and deployment.
  • Research, evaluate, and recommend system solutions based on business requirements, scalability, integration capabilities, and cost-effectiveness.
  • Stay up to date with industry trends and emerging technologies, evaluating their potential for the division.
  • Provide monthly updates to the On-Demand Senior Leadership team.
Key Skills & Experiences
  • Degree educated in IT, Computer Science or a related field.
  • Highly motivated, proactive and determined problem solver who can drive and deliver solutions.
  • Have demonstrable experience in leading and developing successful teams.
  • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, with a track record of successfully delivering complex IT projects on time and within budget.-Demand Director.
  • Proven experience in system implementation and design.
  • Strong understanding of business processes and their alignment with technology solutions.
  • Experience in evaluating, selecting, and implementing enterprise systems (ERP, WMS, TMS, CRM, etc.)
  • Knowledge of IT systems, infrastructure, networks, and cybersecurity principles.
  • Knowledge of GDPR and Data Protection legislation.
  • Knowledge of emerging technologies and industry trends.
  • An understanding of IT budgeting and financial management.
  • IT compliance awareness with knowledge of risk management and understanding of Computer System Validation (CSV).
  • Knowledge of Microsoft suite including Office365, Dynamics and Power BI is an advantage.
  • Knowledge of Microsoft SQL server is an advantage.
  • Knowledge of SAP 4 Hana is an advantage.
  • Proactive and self-motivated, with the ability to work independently and prioritize tasks effectively.
  • Ability to work collaboratively in cross-functional teams and across multiple geographies.
  • Be a high potential individual who is comfortable with autonomous work.
  • Be highly flexible, resilient and comfortable working at a fast pace.
  • Have an entrepreneurial flare with an innate ability to identify new opportunities.
Core Competencies
  • Integrity
  • Communication
  • Influencing
  • Analytical & Critical Thinking
  • Collaboration
  • Emotional Intelligence
  • Project Management
  • People Leadership
  • Delivery Focused
  • Agility
  • Strategic Thinking
  • Planning & organising
The role is based in the UK, Ireland or EU.The role be done remotely and/or at one of our offices in London (UK), Dublin (IR) or Lelystad (NL) with travel as required.

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