Patient Coordinator
4 weeks ago
Job summary
New opportunities have arisen within our busy 24/7 OperationsDepartment for Patient Coordinators.
Various shift patterns are available includingevenings, weekends and overnights.
Patient Coordinator roles are located across Bury, Bolton and Rochdale.
Main duties of the job
To fulfil efficient call handling, dispatching,administration and reception duties, working as a member of the BARDOCOperations Team.
About us
Set up in 1996 as the Preferred Provider of GP Out of Hours Services, BARDOC has evolved into a leader of delivering a diverse range of 24/7 healthcare services across Greater Manchester. The service has developed a reputation for innovation and has evolved into a Community Benefit Society which works in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of its local communities.
Job description
Job responsibilities
TITLE : Patient Coordinator
LOCATION : Moorgate Primary Care Centre, Bury
SALARY : £ Per Hour
STAFF CATEGORY: Operational
HOURS: Full time/Part time
RESPONSIBLE TO: Service Manager
JOB PURPOSE
To fulfil efficient call handling, dispatching, administrationand reception duties, working as a member of the BARDOC Operations Team.
Core duties andresponsibilities
This list of duties and responsibilities which follows,represents the broad range of tasks which may be required to be undertakeneither routinely or periodically:
Answer telephone calls from the general public and HealthcareProfessionals in a courteous, helpful and professional manner
Accurate recording of patient data in line with GDPRprotocols
Despatch home visits to BARDOC Visiting Services
Manage the bookings of Treatment Centre appointments.
Ensure effective comfort calling to patients when required
Liaise and collaborate with other external multi-disciplinaryteams, such as Hospitals, Pharmacies, Nursing Services, Ambulance and Police
Any other duties reasonably falling within the nature of thispost
Behavioursrequired
Self-motivated, well organised and proactive
Demonstrates accountability for own workload and open tolearning from mistakes
A willingness to learning from others, sharing knowledge withcolleagues
Is approachable and takes pride in own work
Acts with honesty and integrity through all you do
Demonstrates a flexible approach to working
Knowledge &Skills
Good level of IT and keyboard skills
Good organisational and problem solving
Ability to be able to deal with conflict and offer resolution
Ability to work under pressure whilst remaining calm andprofessional
Ability to work without supervision independently or as partof a team
Excellent written and oral communication, providing accurateinformation with attention to detail
Problem Solving
Assessing situations and making informed decisions to ensureexcellent patient care
Ability to use own initiative
Ability to work well with a team and follow managementinstruction
Safeguarding
All staff are responsible for ensuring that they are familiarwith and adhere to BARDOC and the ICBs safeguarding procedures and guidelines inconjunction with the Safeguarding
Childrens and Adult Board Policies, Procedures andGuidelines.
Prevention of Infection
All staff have a responsibility to comply with BARDOCSpolicies for personal and patient safety and for the prevention of healthcare-associatedinfections. This includes rigorous and consistent compliance with policies suchas prevention measures as hand hygiene, the use of personal protectiveequipment and safe disposal of sharps.
Equality and Diversity
We are all responsible for applying the principles ofBARDOCS Equality and Diversity
Standards within the application of our duties and ensuringthat our actions are nondiscriminatory to colleagues and patients.
Health and Safety
BARDOC has a statutory responsibility to provide and maintaina healthy and safe environment for workers, patients and visitors. Workersequally have a responsibility to ensure that they promote and maintain a safeworking environment; reporting appropriately any risks. BARDOCs Health andSafety Policies outline staff responsibilities.
Information Governance
To comply with Company policies and procedures relating toInformation Governance. This will include, but not be limited to,Confidentiality policies, Record Management Protocols,
The Information Security Policy, The Data Protection Act, TheFreedom of Information Act etc.
The post holder shall not, during or after working at BARDOC,disclose confidential information belonging to the company. You have aresponsibility to protect and maintain confidentiality of all information. Youmust not, except as authorised or required by law or your duties, reveal anyconfidential information.
This obligation will continue after the termination of thiswork unless and until any such information enters the public domain.
This Job Description is not intended to be exhaustive and itis likely that duties will be altered from time to time in the light ofchanging circumstances and after consultation with the post holder.
Person Specification
Qualifications
Essential
Educated to GCSE standard or equivalent
Experience
Essential
Experience of working with the general public Experienced in working with IT, databases and systems
Desirable
Experience of a similar role
Skills
Essential
Good communication and interpersonal skills Organisational skills Ability to adapt to change within the working situation Ability to use own initiative Ability to work under pressure IT, keyboard and telephony skills
Behaviours Required
Essential
Strong commitment to providing excellent customer care Good team worker and ability to work with on own initiative Enthusiastic and flexible Commitment to personal development Willingness to comply with business dress code Displays honesty and integrity Always demonstrate equality and diversity
Other Requirements
Essential
A satisfactory Standard Disclosure Barring Service (DBS) check 2 x Satisfactory references [1 from most recent employer & 1 character]
Knowledge
Desirable
Knowledge of the NHS Knowledge of out of hours service Understanding of confidentiality regulations and protocols. Understanding of Health and Safety regulations-
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