Screening Pathway Administrator

4 weeks ago

Swansea, United Kingdom Public Health Wales Full time

Job summary

The post holder is responsible for working in an administrative capacity to support the efficient operation of call/recall and failsafe functions within the Screening Division.

The post holder will support the administration requirements of screening programmes within the region. The main duties and responsibilities are outlined below for a particular screening programme while the competency requirements are necessary to meet the duties and responsibilities of all screening programmes.

The post holder will be required to operate the information system to accurately process invitations, appointments and results in line with programme policies and procedures. The post holder will need to be part of the validation process in ensuring that participants are managed appropriately and will be responsible for recording correctly coded information and updating manual and computerised data systems relating to results and patient outcomes. The post holder will also be the first point of contact for participants wishing to change their screening appointment and/or general queries with regard to the screening process.

This permanent post comprises hours per week.

The ability to speak Welsh is Essential for this post.

Main duties of the job

Cervical Screening Wales (CSW)/Wales Abdominal Aortic Aneurysm Screening Programme (WAAASP) is looking for a highly motivated and competent full time Screening Pathway Administrator. You will provide comprehensive administrative support and excellent customer service within a busy, sensitive environment.

You must have previous administrative experience in a customer service environment and possess excellent communication skills. You must also demonstrate excellent organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role.

The main duties include the effective delivery of all programmes managed by CSW and WAAASP by ensuring the efficient operation of the call/recall Cervical Screening System and failsafe functions, maintaining client records, for both CSW and WAAASP participants and liaising with internal and external contacts. The post-holder will offer advice and assistance in a professional and sensitive manner to all screening participants

This is a busy role and attention to detail is essential, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.

A working knowledge of Microsoft packages including Word, Outlook and Excel is required.

About us

Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales' where we play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales. Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.

To find out more about working for us, the benefits we offer and guidance on the application process, please visit

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view

Person Specification

QUALIFICATIONS

Essential

Minimum 5 GCSE's or equivalent experience NVQ 3 (or equiv) in Business Admin/Customer Care or willingness to work towards one

Desirable

ECDL or other related IT qualification

KNOWLEDGE

Essential

Good knowledge of admin functions and IT applications

Desirable

Knowledge of Screening Programmes Knowledge of relevant medical terminology

PERSONAL ATTRIBUTES

Essential

Ability to maintain concentration whilst dealing with interruptions A Highly flexible and adaptable approach whilst prioritising the needs of the service Highly Motivated Logical and methodical approach Good time management skills Enthusiastic and committed

SGILIAU

Essential

Good level of interpersonal and communication skills Able to deal with difficult and sensitive situations Ability to prioritise work and use own initative and work without direct supervision Team player Good standard of keyboard skills Excellent Telephone skills and good written skills Ability to switch between tasks while responding to constant interruptions

PROFIAD

Essential

Previous admin experience in a customer service environment Ability to liaise with people at all levels Able to demonstrate experience of working to tight deadlines and under pressure

Desirable

Experience working in a health service environment

OTHER

Essential

Willingness to Travel Welsh speaker

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