Intership Customer Service Representative

2 weeks ago


Boston, United Kingdom The Ward Team Full time
Overview:As anInternship Customer Service Representative you will play a pivotalrole in ensuring customer satisfaction and retention. Your primaryresponsibility will be to assist customers and prospective clientswith their inquiries provide product/service information andresolve any issues or concerns they may have. This role is criticalin maintaining a positive customer experience and a strong companyreputation.KeyResponsibilities:
  • Responding tocustomer inquiries via phone email or chat in a timely andprofessional manner
  • Providing accurateinformation about products services and companypolicies
  • Resolving customer complaints andissues effectively and efficiently
  • Documentingcustomer interactions andtransactions
  • Assisting in processing ordersmodifications and returns
  • Coordinating withother departments to ensure customer needs aremet
  • Following up on customer interactions toensure their satisfaction
  • Contributing to apositive team environment and proactively seeking opportunities forimprovement
  • Participating in training anddevelopment programs
  • Adhering to companypolicies and procedures at alltimes
RequiredQualifications:
  • Enrolled in arelevant degree program or recentgraduate
  • Strong verbal and writtencommunication skills
  • Ability to multitask andprioritize in a fastpacedenvironment
  • Customercentric attitude with afocus on delivering exceptionalservice
  • Excellent problemsolving abilities andattention to detail
  • Ability to work well in ateam and independently
  • Proficiency in usingcustomer service software CRM and MicrosoftOffice
  • Ability to remain calm and professionalin challenging situations
  • Willingness to learnand adapt to new processes andtechnologies
  • Strong work ethic and a positivecandoattitude

communication,chat,customersatisfaction



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