Sr Prog Mgr, EU CX
4 months ago
Key job responsibilities
* Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer Service.
* Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, Seller Services, and Transportation, software development and IT to design the program’s standard operational procedures, processes and technical requirements.
* Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
* Schedule, secure resources and manage cross functional teams to deliver to these projects.
* Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.
* Monitor the program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.
* Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.
* Expert stakeholder management and relationship building skills.
* Provide program progress reporting on a regular basis.
* Where applicable manage and oversee third party contributions to the program.
* End to end responsibility for the program’s execution and success.
We are open to hiring candidates to work out of one of the following locations:
Edinburgh, SCB, GBR | London, GBR
BASIC QUALIFICATIONS
- Experience in program or project management- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Experience leading process improvements-
London, Greater London, United Kingdom ENGINEERINGUK Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Sr. Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You will be responsible for leading a complex expansion program that will enhance the customer...
-
London, Greater London, United Kingdom ENGINEERINGUK Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Sr. Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You will be responsible for leading a complex expansion program that will enhance the customer...
-
Senior Program Manager, EU Customer Experience
3 weeks ago
London, Greater London, United Kingdom Amazon Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion...
-
Senior Program Manager, EU Customer Experience
4 weeks ago
London, Greater London, United Kingdom Amazon Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion...
-
Senior Program Manager, EU Customer Experience
3 weeks ago
London, Greater London, United Kingdom Amazon Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion...
-
Senior Program Manager, EU Customer Experience
4 weeks ago
London, Greater London, United Kingdom Amazon Full timeSr Prog Mgr, EU CX - Post Delivery Experience, Customer Service Job SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to drive a high-visibility Customer Service program that will directly impact the EU customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion...
-
Sr Pm/bie, Eu Gts Cost Out
4 months ago
London, United Kingdom Amazon UK Services Ltd. Full time5+ years of SQL experience - Experience programming to extract, transform and clean large (multi-TB) data sets - Experience with theory and practice of design of experiments and statistical analysis of results - Experience in scripting for automation (e.g. Python) and advanced SQL skills. - Experience with theory and practice of information retrieval, data...
-
London, United Kingdom Amazon Business EU Sarl, UK Branch - P97 Full timeEU AMZL Sustainability Engineering is looking for a Sr Electrical Engineer to scale programs within the wider Amazon electrification transformation.Amazon is committed to building a sustainable future for our customers, local communities, and the planet. Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead...
-
Sr. Product Manager, EU Everyday Essentials
3 months ago
London, United Kingdom Amazon EU SARL (UK Branch) - D67 Full timeThe EU Everyday Essentials (EE) team is looking for a passionate, customer-obsessed individual to help us build tomorrow's EE business. As Product Manager, you will drive EU-wide projects with multiple partner teams spanning across Retail and Marketplace organizations, Finance, Tech, Ops and/or your worldwide counterparts. You will work closely with category...
-
London, United Kingdom Amazon UK Services Ltd. Full timeThis role can be located in London or MunichSr Program Manager, EU Transportation Execution works cross-functionally across Operations and Supply Chain to Plan and Improve how we execute high volume/velocity events (like Prime Day). They will innovate for our customers to ensure that we have integrated solutions to enable high volumes to flow from Order to...
-
Sr. Program Manager, Amazon
4 months ago
London, United Kingdom Amazon EU SARL (UK Branch) Full timeThe Amazon Business Payments team supports Amazon's rapidly growing B2B business across North America, Europe and Asia. We are a key enabler of Amazon Business's growth and global expansion and have introduced many innovative payment products, including invoice payment financing, a small business co-brand credit card, and a distinctive paying experience...
-
London, United Kingdom Amazon TA Full timeThis role can be located in London or MunichSr Program Manager, EU Transportation Execution works cross-functionally across Operations and Supply Chain to Plan and Improve how we execute high volume/velocity events (like Prime Day). They will innovate for our customers to ensure that we have integrated solutions to enable high volumes to flow from Order to...
-
london, United Kingdom Amazon TA Full timeThis role can be located in London or MunichSr Program Manager, EU Transportation Execution works cross-functionally across Operations and Supply Chain to Plan and Improve how we execute high volume/velocity events (like Prime Day). They will innovate for our customers to ensure that we have integrated solutions to enable high volumes to flow from Order to...
-
London, United Kingdom Amazon EU SARL (UK Branch) - D67 Full timeAmazon’s Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains working seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in...
-
Senior Program Manager
2 weeks ago
London, Greater London, United Kingdom Amazon Full time{"h1": "Senior Program Manager - EU Direct Fulfillment", "p": "We are seeking a Senior Program Manager to drive the expansion of our Direct Fulfillment (DF) business in the EU Emerging Stores. As a key member of our Supply Chain Optimization Technologies (SCOT) team, you will be responsible for managing the ambiguity between what needs to be done in-country...
-
Senior Program Manager
2 weeks ago
London, Greater London, United Kingdom Amazon Full time{"h1": "Senior Program Manager - EU Direct Fulfillment", "p": "We are seeking a Senior Program Manager to drive the expansion of our Direct Fulfillment (DF) business in the EU Emerging Stores. As a key member of our Supply Chain Optimization Technologies (SCOT) team, you will be responsible for managing the ambiguity between what needs to be done in-country...
-
Environmental Program Manager
3 weeks ago
London, Greater London, United Kingdom Amazon Full timeAbout the RoleWe are seeking a highly motivated and experienced Environmental Program Manager to lead our EU Launch and Retrofits/Expansions/Initiatives (REI) Program. As a key member of the Environmental Assurance and Protection (EAP) team, you will be responsible for protecting environmental compliance through each life cycle of our operations.Key...
-
Sr. Consultant, Client Success
4 months ago
London, United Kingdom Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Program Manager EU Transportation Execution
1 week ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThis is an exciting opportunity to join Amazon UK Services Ltd. as a Sr Program Manager, EU Transportation Execution, Global Transportation Services. The role can be based in London or Munich and involves working cross-functionally across Operations and Supply Chain to plan and improve the execution of high-volume/velocity events.Key...
-
Program Manager EU Transportation Execution
1 week ago
London, Greater London, United Kingdom Amazon UK Services Ltd. Full timeAbout the RoleThis is an exciting opportunity to join Amazon UK Services Ltd. as a Sr Program Manager, EU Transportation Execution, Global Transportation Services. The role can be based in London or Munich and involves working cross-functionally across Operations and Supply Chain to plan and improve the execution of high-volume/velocity events.Key...