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Appointments Co-ordinator

4 months ago

Evesham, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time

Job summary

An exciting opportunity hasarisen for an Appointments Co-Ordinator to join the Advanced Physiotherapy PractitionersTeam, providing administrative support to both our patients and AdvancedPhysiotherapists.

The successful applicant will bebased at Evesham Community Hospital where there will be an opportunity to learnall different aspects of administrative work within this service as part of adynamic, caring and supportive appointments team.

We are looking for a highlymotivated, enthusiastic candidate with good inter-personal, communicationskills, have good administrative and organisational skills, be reliable andprovide a confidential, quality service.

This post is a permanentposition for a full time post or a part time post on a job share to fulfil thefull time hours. We are flexible with days.

If you would like todiscuss informally if this is the right role for you, get in touch withRecruiting Manager which can be found on the top right-hand side of theadvert.

Main duties of the job

Arrange and confirm appointments with patients andclinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentationare sent out in a timely manner. Liaise between clients, professional staff and othermulti-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to therole. Undertake general office duties, as required, typing,data inputting, filing, scanning/copying and telefaxing, in line with TrustPolicies and Procedures.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

Arrange and confirm appointments with patients andclinicians within the Advanced Physiotherapy Practitioner Service as required. Ensure appointment letters and other relevant documentationare sent out in a timely manner. Liaise between clients, professional staff and othermulti-agency partners as required Answer and engage with telephone enquiries. Deal with incoming and outgoing mail. Undertake administration duties that are specific to therole. Undertake general office duties, as required, typing,data inputting, filing, scanning/copying and telefaxing, in line with TrustPolicies and Procedures. Provide a confidential, quality administrative service toan identified pathway within the Care Group. Display and maintain high levels of customer service at alltimes, ensuring all service users have a positive experience at their point ofcontact. Liaise between clients, professional staff and othermulti-agency partners as required. Provide administrative support to colleagues as requiredduring sickness and absence, including cover for other areas as required.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Knowledge

Essential

Knowledge of a range of administrative/secretarial procedures Detailed knowledge of Microsoft Office: Word / Excel / Outlook

Desirable

Understanding of the Data Protection Act and NHS Code of Confidentiality

Qualifications

Essential

Educated to academic Level 3 ( A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 ( GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Experience

Essential

Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Desirable

Previous relevant NHS experience

Additional Criteria

Essential

Put patient care at the heart of the work you do to improve health care outcomes and service delivery Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to challenge poor behaviour Role modelling good behaviour

Skills & Abilities

Essential

Intermediate IT skills Joint working with others, patients, colleagues in the delivery of high quality healthcare Ability to communicate clearly and effectively in English in both verbal and written formats Good organisational skills Able to demonstrate the ability to use initiative effectively Accuracy and attention to detail A positive attitude and able to act on feedback

Desirable

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