Sr.Salesforce Business Analyst
4 weeks ago
Role Purpose
The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre- sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers Engage with delivery team to ensure right solution is proposed to the customer Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time Build domain expertise and contribute to knowledge repository Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Pre-sales team For solutioning for an RFP/ client requirement Principal Consultants Governance and to discuss and drive business requirements and growth Testing team/ QA For quality checks and continuous analysis to ensure seamless delivery Delivery team For product solutioning and developing systems and processes Client partners/ sales team For any lead generation External Consulting Partners Coordinating for consulting solutions and continuous support Customers To provide them with right solution and ensure customer satisfaction & engagement Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry – Expert Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities – Competent Process Excellence – Execute projects with end-outcome and process focus, along with understanding of end to end delivery processes and its governance – Competent Documentation and research orientation – Ability to articulate the requirements apply & document them and perform market/ secondary research on the new upcoming areas of expertise – Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving and decision making Execution excellence and passion for results Passion for results Relationship Building Teamwork Managing complexity Effective communication Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated, 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Salesforce Service Cloud-
Sr.Salesforce Business Analyst
4 weeks ago
Reading, United Kingdom Wipro Limited Full timeRole PurposeThe purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. DoCustomer requirements gathering and engagement Interface and coordinate with client engagement...
-
Sr.Salesforce Business Analyst
2 weeks ago
Reading, United Kingdom Wipro Limited Full timeRole Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client engagement...
-
Sr.Salesforce Business Analyst
3 weeks ago
Reading, Berkshire, United Kingdom Wipro Limited Full timeRole Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client engagement...
-
Sr.Salesforce Business Analyst
3 weeks ago
Reading, Berkshire, United Kingdom Wipro Full timeRole Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client engagement...
-
Sr.Salesforce Business Analyst
3 days ago
Reading, Berkshire, United Kingdom Wipro Limited Full timeRole Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do Customer requirements gathering and engagement Interface and coordinate with client...
-
Business Analyst
1 month ago
Reading, United Kingdom Reed Full timeBusiness Analyst - IT Business Analyst sought by a large, well known organisation with offices in Reading. The client will offer working from home 3 - 4 days a week. Purpose of the role: The post holder will be the first point of contact for interacting directly with IT and other business departments to elicit their business requirements for improving their...
-
Business Analyst
1 month ago
Reading, United Kingdom 100% IT Recruitment Ltd Full time**Business Analyst** **Salary**: £55,000 per annum + company bonus **Location**: Hybrid - Reading / Remote This is a fantastic opportunity for you, an experienced Business Analyst looking for an exciting new challenge with a leading organisation in Reading. As the Business Analyst, you will help drive the continued growth and success. You will seek out,...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office) Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
-
Business Analyst
5 days ago
reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
-
Business Analyst
1 week ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for...
-
Business Analyst
2 weeks ago
Reading, United Kingdom Primark Full timeJob DescriptionBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office)Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go...
-
Business Analyst
6 days ago
Reading, United Kingdom Lorien Full time**Business Analyst** **6 month initial contract** **Reading based offices** **Hybrid role - 1 day in the office, remote working otherwise** **£550 per day, inside IR35** My major client is looking for an experienced Business Analyst to join their team, for a 6 month initial contract. There is a very high chance this will be extended. **Main Purpose of...
-
Finance Business Analyst
1 month ago
Reading, United Kingdom Lorien Full time**Finance Business Analyst - Junior** - £40k base - Great benefits package (pension, private medical and more) - Offices based in Reading, Berkshire (Hybrid working) - Great career progression prospects! Our client is a global B2B SaaS company with goals to be the "AirBnB of the automotive industry". They are in the midst of a multi-year internal...
-
Business Analyst
1 month ago
Reading, United Kingdom Lorien Full time**Business Analyst - NetSuite / ERP Implementation** - £55-65k base - Great benefits package (bonus, pension, private medical and more) - Offices based in Reading, Berkshire - Remote working, occasional office visits may be required Our client, are a global SaaS company with goals to be the "AirBnB of the automotive industry". In the midst of a multi-year...
-
Global Senior Business Analyst
4 weeks ago
Reading, United Kingdom LHH Recruitment Solutions Full timeOur client based in Reading are seeking a Qualified (ACA/ACCA) Global Business Analyst to join them in a permanent position. Based on skills and relevant experience the salary will be between £70-80k. You will need to have already been a Business Analyst(ideally 5 years+) with experience of process flows and software changes. Technology Advisory Services...
-
Business Analyst
2 weeks ago
Reading, Berkshire, United Kingdom Primark Full timeBusiness Analyst / 6 month contract / Day rate negotiable/ Hybrid – Reading (1 day a week in the office) Are you as excited about the intersection of technology and retail as we are? Here at Primark we have an exciting opportunity for a Business Analyst to join us on an initial 6 month contract, with hybrid working where you would need to go into our...
