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Customer Success Consultant
4 months ago
Description
:
Customer SuccessConsultant
Xn Leisure is a leading software management solutions provider, with over 4 decades of experience delivering award winning IT software. Thousands of users benefit from our wealth of knowledge and expertise. Our portfolio includes self-service and web solutions that increase control of resources, profitability and efficiency.
Xn is part of the Jonas Group, a software supplier servicing a range of vertical markets with over 50,000 customers in 30+ countries. Sectors include Fitness, Sports & Leisure, Foodservice, Salons, Attractions, Education, Retail, Event Management, Construction, Moving / Storage, Metals, Laboratory Systems, Product Licensing, Payment Processing, Hotels & Resorts.
Ongoing development provide enhanced, feature packed innovations that set industry standards, reinforcing its position as a leading solution provider. Xn's business culture reflects the friendly, people orientated nature of the leisure sector with a focus on quality and high performance especially within Xn’s project and service delivery teams.
POSITION:
The Customer Success Consultantis a strategic and supportive partner for Xn’s customers at every stage of the customer life cycle specifically during onboarding and projects.
The role will demand a pro-active, positive approach as youwill be responsible for strengthening existing and developing new relationships.
JOB RESPONSIBILITIES :
Lead customer implementations, partnering with customer stakeholders to ensure effective onboarding and engagement, and helping customers realise value quickly
Act as a trusted advisor to customers, providing best practices that drive product adoption and serve as their champion with internal teams, driving retention and expansion in partnership with Sales
Engage with day-1 customers from onboardingto project completion
Get detailed picture of what they want, need and desire and must ensure they identify each clients unique priorities and needs
Ensure requirements documentationincluding pre-requisites and project plan are clearly discussed with the customers
Train and build customer systems
Go live preparation and support
Project handover to support and completion review
Track and alert leadership to potential risks and delays
Work closely with internal departments and partners to deliver world class customer experience, ensuring customers achieve fast and significant return on their investment
Assist with testing of product suite and provide feedback to support enhancement
Perform work outside of office hours as required from time to time
Other duties as directed by the Onboarding and Professional Services Manager or Operations Director from time to time.
JOB QUALIFICATIONS:
Proven relevant customer success, account management or technical support experience in the technology industry, ideally in a Cloud-based software company
Experience implementing software products or solutions to small and estate organisations
Excellent oral, written, presentation and interpersonal skills
Strategic thinking, problem solving, and decision makingcapabilities
Ability to build relationships across stakeholders
Ability to work in a fast paced, rapid growth environment
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
An understanding of Microsoft developed application solutions
Experience of workingwithin the leisure industry would be a distinctadvantage
A full UK driving license, as the role requires travel
Able to present information and communicate in a clear, concise, fluent, structured and unambiguous way
Ambitious, hardworking, excellent communicator with a proven track record of engaging and partnering with key stakeholders
High degree of initiative and self-motivation to work autonomously producing extremely accuratework
Excellent administrative, planning and organisational skills
Simultaneously managing a number of tasks to completion within prescribed timeframes
Ability to adjust and respond professionally to changing priorities
Be comfortable presenting to senior level executives
Results driven with the credibility to influence at all levels and the ability to think outside the box to identify potential opportunities
Flexible, conscientious approach and willingness to go the extra mile
Calm and confident nature
High level of customer and partner focus
Persistent and resilient under pressure to achieve timely deliverables whilst maintainingquality
Resourceful and keen to learn and share knowledge.
Business Unit:
Xn Leisure
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
Career Site:
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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