Medical Secretary

3 weeks ago

Manchester, United Kingdom Greater Manchester Mental Health Full time

Job overview

To support the Senior Administrator in providing a comprehensive administrative service to the Consultant and Multi-Disciplinary Team working with a patient group with mental health problems.

The Medical Secretary will have a flexible approach in providing admin support including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

Main duties of the job

Provide first point of contact for written and telephone enquiries on behalf of your Consultant, using judgement to establish validity and priority of the contact.

Undertake audio/clerical duties for your consultant, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work and the multi-disciplinary team.

Deal with any patient enquiries using judgement and observing patient confidentiality at all times.

Liaise with General Practitioners regarding clinic and domiciliary visits.

Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation.

Liaise on behalf of your Consultant with multi-disciplinary team members with regard to requirements for joint outpatients’ work/care programming activity.

As directed by your Consultant, record activity onto appropriate medium, meeting all required deadlines.

Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.

Check the patient’s status, follow up appointments etc have been booked when mentioned in correspondence / discharge correspondence using the EPR systems, ensuring demographic details are correct and amend where necessary.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over  6,400  members of staff, who deliver services from more than  160  locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification

Staff benefits

Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme

Person specification

Education/Qualifications

Essential criteria

Relevant level 3 competency-based qualification (such as RSA or NVQ), previous office experience or equal demonstrative experience Minute Taking Experience

Desirable criteria

Short Hand Experience IT related qualification

Experience

Essential criteria

Ability to audio type / familiar with digital dictation Working in a confidential environment Secretarial or administrative experience

Desirable criteria

Familiar with medical terminology Contact with patients / service users Use of office equipment

Knowledge

Essential criteria

The Data Protection Act Patient confidentiality

Desirable criteria

Use of EPR systems Previous history of working in a healthcare setting

Skills & Abilities

Essential criteria

Advanced keyboard skills Outstanding communication skills An excellent telephone manner The ability to prioritise and plan conflicting and complex work demands

Desirable criteria

Patient administration background

 Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. 

We will consider relevant experience outside the NHS to calculate your salary on appointment.

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