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Homelessness Prevention Specialist

2 months ago

London, United Kingdom Hestia Housing Support Full time

We are Hestia. Wemake a difference. 

At Hestia, we are guided by our core values and arededicated to fostering an equitable, diverse, and inclusiveorganisation. We provide a range of services, including DomesticAbuse support, Modern Slavery assistance, Mental Health &Complex Needs care, and Criminal Justice. Our mission is to empowerindividuals to rebuild their lives and achieveindependence.

The service you willwork in….

Our Modern SlaveryResponse Team works with potential survivors of Modern Slaveryidentified via the National Referral Mechanism. We supportthousands of survivors to access services to support their recoveryand reintegration. This includes high quality emotional andpractical support. We work in close partnership with keystakeholders and local partners to optimize outcomes for ourservice users. The Service Manager will be responsible for managingand coaching high performing teams to ensure excellent qualityservices and strong contractual and organizationalcompliance. 

The purpose of the role is toprovide excellent quality specialist support and guidance toadvocates who are working with service users who are homeless or atrisk of homelessness. The post holder will provide  extensiveknowledge around housing legislation and have a proven backgroundin working with those impacted by housing related issues. You will offer tailored support toadvocates working with service users who are homeless or at risk ofhomelessness by liaising with local authorities, and other homelessstakeholders. You will act as a key point of contact  toadvocates and hold housing advice clinics and drop ins to supportthem to manage  complex housing cases and provide strategicoversight. 

Aday in this role looks like….

Asa Homelessness Prevention Specialist atHestia, you will play a crucial role in our Modern Slavery ResponseService.Your contributions will directly influence the livesof our service users, guiding them towards a path of empowermentand independence.

A day will never look the sameand some of the things you can expect to do/be responsible forare:

  • Adopt a specialist lead role inworking with Service Users experiencing homelessness anddestitution to offer specialist support to advocates working withservice users who are at risk of homelessness or who are homelessto access emergency housing support and interventions.
  • Creatively and decisively highlight areas of bestpractice across the service where there are solutions to preventand solve homelessness for service users.
  • Provide support to advocates when dealing with complexhousing cases.
  • Review housing relatedapplications and referrals and offer tailored support and advice ona case-by-case basis.
  • Hold clinics duringoffice hours to advise around housing issues and homelessnessprevention.
  • Share your knowledge andunderstanding of housing and homelessness legislation, in relationto private rented housing, local authority housing andhomelessness.
  • Keep updated on any changes tothe Homelessness code of guidance.
  • Keep up todate with contractual safehouse guidelines andregulations.
  • Oversee service users inalternative accommodation due to homelessness.
  • Provide support to advocates on difficult housing casesand sharing best practice.
  • Attend teammeetings and take part in Service policy and strategicplanning.
  • Create resources and update themregularly.
  • Deliver housing related workshopsaround housing legislation to advocates.
  • Be anactive part of the housing champions group.
  • Lead discussions at team meetings/away days around themesand trends with SU's that are impacting homelessnessincidents.

WhyHestia?

Joining Hestia means morethan just a job; it's an opportunity to be part of somethingbigger. We offer a supportive, inclusive and resolution driven workenvironment where your contributions are recognised and valued. Asa member of our team, you will have the chance to grow bothpersonally and professionally while making a lasting impact on thelives of those we serve.

We are looking forcandidates who bring a combination of passion, expertise, anddedication to the table. To excel in this role, you shouldpossess:

  • You can demonstrateknowledge and experience or relevant qualifications of working withhousing and homelessness legislation, in relation to private rentedhousing, the Homelessness Reduction Act and homelessness evictionand tenants' right.
  • You have experience withadvocacy and mediation around complex housing issues faced by theclient group.
  • You can demonstrate knowledgeand experience of working with welfare benefits legislation(including welfare reform) and (Health and Safety)
  • You have knowledge and experience of working with thecauses of homelessness and the ability to create interventions withservice users to address these.
  • You areSolution focused and pro-active in achieving high quality clientwork and results in a fast paced and outcome focusedenvironment.
  • You have previously worked in atarget led environment.
  • You thrive innegotiating and accomplishing daily outcomes.
  • You are an excellent communicator and people person whois genuine and empathetic.
  • You have strongwork ethics with excellent customer service focus.
  • You have impeccable organisational skills.
  • You can positively manage complex work projects and ownworkload in line with service standards and Hestia values, workingtowards client progression and meeting service targets anddeadlines, reviewing work and priorities.
  • Youcan use computer systems, including databases as part of yourday-to-day work.
  • You have strong communicationskills and the ability to record good quality data, case notes,plans and outcomes accurately and timely.
  • Youare excellent at building relationships with team members and thepublic.
  • You are socially conscious and want tomake a difference. 
  • You are great atbuilding relationships with team members and the public.
  • You are flexible and adaptable team player with a can-doattitude.

Ourcommitment to Equality, Diversity, andInclusion

Our services users comefrom all walks of life and so do we. We hire great people from awide variety of backgrounds because it makes us stronger. We arecommitted to creating and maintaining a diverse and inclusiveworkforce and value the skills, abilities, talent and experiences,different people and communities bring to ourorganisation.

We are a disabilityconfident employer

Hestia isproud to be a disability confident employer, dedicated to theemployment and career development of individuals with disabilities.We offer a guaranteed interview scheme for all applicants withdisabilities who meet the minimum criteria for the role they haveapplied for. We also provide reasonable adjustments during theselection and interview process, and throughout your employmentwith us.

We reserve the rightto close this job advert early should we receive a high volume ofapplications or if the position is filled before the closing date.We encourage interested candidates to apply as soon as possible toensure their application isconsidered.