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Customer Development Manager

2 months ago


Surrey, United Kingdom Colgate-Palmolive Company Full time

No Relocation Assistance Offered
# 162635 - Surrey, England, United Kingdom

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team
 

Location: Woking, UK 
Reporting to: Director, Customer Development 

 
Why Work For Colgate Palmolive:

  • The learning & development opportunities: You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments.
  • The challenge & variety: You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business.
  • The global experience: You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally.
  • The Colgate Values: We are Caring, We are Inclusive, and We are Courageous are integral to how we operate every day

 

Job Purpose

The role will deliver £25m 2022 budgeted sales and profitable growth, whilst developing the operational and strategic partnerships within a balanced, mutually profitable business model. Further step on our customer development & relationships with two Growth Accelerators in both the UK & Ireland market place.  Partner with colleagues in Division to share standard process as the No.1 market (UK+IRE) for Aldi & Lidl across Europe. 

 

What you will do:

  • Deliver quarterly and annual net sales/margin/profit targets by building, implementing and actively leading a Joint Business Plan (JBP), which is based on tailored commercial plans. 
  • Demonstrate your commercial competence in interrogating the business to swiftly identify issues and opportunities for resolution/optimisation.
  • Demonstrate a clear knowledge of the retailer's strategy, their shopper and how CP can optimise their brands and strategic intents within this environment. 
  • Partner with your Shopper Development Manager to build a shopper focused, out-performing plan which becomes integral to the JBP. 
  • Work closely with your Category Manager to understand category growth opportunities and how to optimise for CP.
  • Responsible for collaboratively planning with your customer, owning the input and delivery of an accurate Customer forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle.
  • Accountable for ensure customer ledger and financial accruals and rebates are activated and settled appropriately working with the AR and Finance department.  Develop, communicate and implement a 3-year retailer strategy. 
  • Collaborate creatively with CP retail marketing and brand managers to identify, develop and implement the appropriate business solutions required to drive the retailer business forward.
  • Build strong external networks to improve customer engagement, gain a broader retailer understanding and be the first to identify new business opportunities and challenges.
  • Build strong internal networks to raise the profile, business focus and support for the retailer. Work closely and collaboratively within the CDT as a key contributor and teammate, to shape both the overall team strategy and day to day workings to optimise the total retailer team performance. 
  • Proactively tackle business development projects within the customer development function.

 

Who you are:

  • A commercially astute individual, with the ability to build strong business relationships.
  • A forward-thinking, ambitious character, with strategic capabilities and able to influence and negotiate. 
  • High prioritisation and adaptable  
  • Lead a fast paced, constantly evolving customer with the appropriate level of creativity.


Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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