Radiology Receptionist

Job summary

We are looking to recruit an enthusiastic, flexible, confident and committed full time, Band 2 Receptionist to join our busy Radiology Departments at the Northern Care Alliance. The post will be based at Rochdale Infirmary but we will require occasional cover working at Fairfield General Hospital and The Royal Oldham Hospital.

The position is permanent and is to work hours a week.

The hours will vary between 08:00-20:00, Monday - Friday and will include some weekend work.

There could also be a requirement on occasion to work at other sites with very short notice.

Additional enhancements for unsocial hours/weekend/Bank Holidays are payable

You will be required to provide reception/clerical support within a very busy department, you must be hard working and flexible. As the first point of contact for patients visiting the department, you will be friendly and approachable, ensuring that a positive patient experience is provided from arrival.

Main duties of the job

You will assist in providing an efficient, high quality receptionist/clerical support service to the Radiology Department, consisting of attending patients, dealing with referrals on the Computerised Radiology Information System (CRIS), and from GP's, and Out-Patient requesting various scans, dealing with telephone enquiries, scanning, filing, emailing and photocopying. Excellent communication, computer skills and a confident, pleasant approach when dealing with patients and the general public is essential. You must be able to work on your own and to tight deadlines.

A working knowledge of Radiology and of the CRIS computer systems would be advantageous but not essential as full training will be given.

Good keyboard skills are essential.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

Person Specification

Qualifications

Essential

Educated to GCSE standard with English & Maths at Grade C or above, or equivalent.

Desirable

ECDL, RSA II or equivalent experience

Experience

Essential

Previous clerical experience

Desirable

Previous experience of working in a customer care environment Experience of dealing with any changes to the service in a positive way

Skills

Essential

Excellent interpersonal and communication skills in order to deal with disciplines on the telephone using empathy and negotiating skills To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely service

Knowledge

Essential

Excellent knowledge of administrative and office procedures

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