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Events Shift Leader

4 months ago

Chester, United Kingdom Chester Zoo Full time

We have an exciting opportunity to work in a truly unique environment at the UK’s number 1 zoo


As an Events Shift Leader in our Food & Beverage department, you will be responsible for supporting the Assistant Managers with the daily supervision of our Events team and taking a leading role in the running of all events across the zoo, in particular within our stunning wedding and events space The Square and our award winning British gastro-pub, The Oakfield.


With our ambitious plans for 2024 and beyond, there couldn’t be a more exciting time to join us


The Role

As part of our Operational Events team, you will be providing support to the management team, both operationally and through administrative duties, some of these tasks will include:


  • Helping us to maintain and improve upon our exceptionally high standards to deliver a world class experience to all visitors
  • Operational delivery of all events to include client, guest, supplier and internal team liaison Events will include a variety of meetings, conferences, dinner parties, weddings and unique events
  • Train and mentor team members to deliver an exceptional guest experience
  • Lead event set ups and ensure these are completed in a timely manner and to a high standard in line with departmental standard operating procedures, ensuring high standards of housekeeping in all event spaces
  • Bar duties such as accepting bar deliveries, ensuring bar wastage is recorded daily, line cleaning, stock rotation and taking a leading role in the operational running of the bar
  • Support with stock control, including regular stock takes and ordering to ensure correct stock levels are in place daily
  • Assist with due diligence and compliance checks for the venue, ensuring all team members are adhering to policies, developing standard operating procedures and safe working practices


The Package

You’ll be working a variety of shifts, including days and evenings for events such as weddings and corporate functions. Contract hours are 40 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays. Please note that operational shifts will include leading event closes and general venue lock up duties.


  • Permanent contract
  • £24,860.54 per annum based on 40 hours per week
  • 33 days annual leave (Based on 5 days per week)
  • Annual holiday buy/sell scheme
  • Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
  • Cycle to work scheme
  • Free travel to and from work on the X1 bus service from Chester and Ellesmere Port
  • Healthcare plan and employee assistance programme
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, high street shops and more via Perks
  • Pension scheme with generous employer contributions up to 9%


Our Requirements

  • Experience of working in the events and/or hospitality industry
  • Experience of training and mentoring a team in a high-volume business, preferably an events venue
  • Excellent customer service skills
  • Ability to think on your feet and adapt to a multitude of difference scenarios
  • A keen eye for detail and passion for high standards
  • Cash handling experience including balancing of safe/float/tills
  • Good working knowledge of IT
  • Excellent communication skills
  • Due to licencing requirements, you must be aged 18 or older

What makes Chester Zoo a great place to work?


Well, where do we start? Here goes

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

Our working environment could not be more different from a typical place of work where else can you see critically endangered orangutans, rare giraffes and tigers on your lunch break?