Fraud Analyst

Location: Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time

*Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who we are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

The Fraud Analyst supports the Fraud Management team in minimising the financial losses and negative customer experience associated with those fraudulent attacks directed against Vodafone, our customers and our MVNO partners. Key accountabilities of the role include: 

Providing a high standard of operational response to fraud-related queries from both internal and external customers within tight timescales. Supporting a broad range of operational activity on a rota basis, including escalations from our outsourced fraud teams. Identifying emerging issues and taking a lead on allocated process improvement opportunities that are typically internal to Fraud Operations, but can also be cross-functional. Using specialist knowledge to provide training and accreditation to our outsourced fraud operations teams and supports related quality checking. Representing the Fraud Operations Team on cross-functional strategic projects ensuring that related change is understood and supported.

Who you are

Highly analytic, with a keen attention to detail and an ability to make rapid decisions Ability to communicate clearly (both written and verbally) and at a level appropriate to the intended audience Proven problem solving skills Experience in developing, documenting, communicating and training out new processes. Proficient in Microsoft Office

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