Employee Benefits Healthcare Administrator

3 weeks ago


Glasgow, United Kingdom Broadstone Full time

The vacancy

Role Purpose

Provide day to day administration support and assistance to healthcare clients Liaising with the internal client relationship managers

Key Accountabilities

Preparing business reports for Private Medical Insurance & supplementary healthcare products, including renewal and new business Effectively managing administration of existing schemes including membership additions, deletions and general amendments Answering incoming telephone calls / emails and responding to client enquiries Ensuring accuracy of client invoices prior to dispatch Effectively managing administration of renewal process Preparing and updating Group Secretary Reports Managing quotation process for market reviews and new business prospects Ensuring smooth inception of new schemes Liaising with insurers to resolve claims & membership issues Keeping Sales Team informed on ongoing queries /claims issues Providing ongoing feedback to facilitate quality process improvements Ensuring attention to detail in all aspects of role Maintaining good working knowledge of healthcare market & products Using own initiative to assist Sales Team in pro-active manner Adhering to regulatory requirements at all times Working in accordance with Data Protection and adhering to TCF at all times Other ad hoc tasks as required

Technical Knowledge and Professional Qualifications

Key Skills

Analytical and numeracy ability Accuracy and attention to detail Communication both written and oral Client focus and service Strong planning & organising Relationship building Team player Microsoft Office applications

Knowledge

Product knowledge and experience in all relevant areas of healthcare benefits All relevant practices and disciplines relating to healthcare benefits Anti-Money Laundering procedures – identifying and reporting suspicious transactions /activities Current and future financial legislation and regulation and their developments Full understanding of the procedures relating to the different categories of business and ensure they conform to regulatory and the Firm’s standards

Recommended

Preferred IF7

Overarching Obligations

Adhere to all relevant laws & regulations, and Broadstone Policies & Procedures. Achieve a good standard of ethical behaviour, do the right thing at all times. Comply with all relevant professional standards. Comply with the FCA’s requirements in relation to the Senior Managers & Certification Regime, Treating Customers Fairly and the new Consumer Duty.

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