Customer Service Assistant

3 days ago


Cardiff, United Kingdom Cardiff Union Services Full time

About the role

Cardiff Students' Union are seeking an enthusiastic individual to oversee the operations of the Welcome Centre front desk and support building activity with a strong focus on the customer journey.

The position is central to ensuring a seamless and positive experience for all our visitors, students and staff contributing to the overall success and reputation of Cardiff Students' Union.

What we're looking for

If you are a people person, passionate about customer service, with excellent communication and organisation skills then this may be the role for you. 

You'll play a pivotal role in establishing and upholding customer standards throughout the organisation, including the facilitation of the complaints process with the working group. 

Additionally, you'll take on responsibilities for cultivating relationships with Cardiff University, particularly regarding Open Day support, registry functions, and student support services.




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