Customer Service Assistant

2 weeks ago


Cardiff, Cardiff, United Kingdom Crwys Electrics Ltd Full time

Job Summary:

Duties:

  • Assist customers with product information, pricing, and availability
  • Resolve customer complaints in a professional manner
  • Process orders, returns, and exchanges accurately
  • Conduct data entry and maintain customer records
  • Utilize phone etiquette to ensure quality service interactions
  • Communicate effectively
  • Analyse customer needs to recommend appropriate products or services
  • Upsell products or services to increase revenue

Experience:

  • Previous experience in a customer service role is preferred
  • Strong data entry skills
  • Ability to communicate effectively with customers


Joining our team as a Customer Service Assistant offers the opportunity to work in a dynamic environment where you can enhance your communication skills, assist diverse customers, and contribute to the growth of this family run business.


Job Type:
Part-time

Pay:
£11.44 per hour

Expected hours: 16 per week

Benefits:

  • Company pension

Schedule:

  • Day shift

Education:

  • GCSE or equivalent (preferred)

Work Location:
In person

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