Shift Leader Front of House

5 months ago

Kingston upon Thames, United Kingdom German Doner Kebab Full time

Shift Leader Front of House - Eden Street, Kingston Upon Thames

Job Type: Full Time

Reports To: General Store Manager

Position Summary

You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store’s sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab

Duties and Responsibilities

Leads Operations Excellence:

  • Oversees and manages the Front of House area at a German Doner Kebab Restaurant
  • Ensures guest service meets company standards and strong customer satisfaction is maintained
  • Respond efficiently to Guest complaints and takes appropriate action to solve the problem
  • Enforces and ensures the best quality of products possible is served
  • Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
  • Trains and directs team members through strong well organised training to ensure great guest service
  • Appraise personnel’s performance and provide feedback to keep the team motivated and productive
  • Maintain Stock inventory for Front of House and analyse consumption
  • Monitors and ensures compliance with food safety and health & safety rules and regulations
  • Successfully promote and publicize the GDK brand
  • Nurture a positive working environment and leads by example
  • Monitor Front of House operations and initiate corrective actions
  • To be duty manager on rotation basis
  • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
  • Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
  • To ensure the Front of House is operating according to GDK guidelines
  • Address the root cause of Front of House related Guest complaints and take action to resolve the problem
  • Ensuring that all employees at the Front of House adhere to the company uniform standards
  • Meeting and greeting guests and organising table reservations
  • Organising and supervising the shifts of dining and counterstaff
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Preparing cash drawers and providing petty cash as required
  • Helping in any position of the Front of House when circumstances dictate
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  • At the end of each shift complete all necessary daily reports
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  • To perform any other duties as designated by Operations Manager due to business demands
  • Working with General Store Manager to coordinate all aspects of the Front of House
  • To monitor the stock storage areas and Front of House neat and clean at all times
  • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
  • To fill out daily paperwork
  • To meet and greet all customers where possible and role model exceptional guest care
  • To lead and comply with maintaining high standards of guest care
  • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  • Ensure GDK Front of House team are always well groomed and smart ready for work
  • At all times promote and follow legal responsibilities and requirements associated with the business
  • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships Within The Restaurant:

  • Store team Colleagues
  • Restaurant Management Team
  • Guests / Delivery drivers
  • GDK personnel
  • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills

  • Shift Leader Front of House Position

    1 month ago

    Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseJob Summary:We are seeking a highly motivated and experienced Shift Leader Front of House to join our team at German Doner Kebab. As a Shift Leader, you will be responsible for leading the Front of House team to deliver exceptional customer service and maintain a clean and welcoming environment.Key Responsibilities:Lead...

  • Front of House Team Leader

    5 months ago

    Kingston upon Thames, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front of House Team Leader Front of House Team Leader / Duty manager Kingston FWC | Reception | Permanent contract | Full time Up to £25,465 per annum, dependent on experience 40 hours per week Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the...

  • Shift Leader Front of House

    6 months ago

    Kingston upon Thames, United Kingdom German Doner Kebab Full time

    Shift Leader Front of House - Eden Street, Kingston Upon Thames Job Type:  Full Time Reports To:  General Store Manager Position Summary You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in...

  • Front of House Supervisor

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

    Front of House Supervisor Job DescriptionAs a Front of House Supervisor at German Doner Kebab, you will be responsible for leading the Front of House team to deliver exceptional guest service and maintain a clean and welcoming environment.Key Responsibilities:Oversee and manage the Front of House area to ensure guest service meets company standards.Train and...

  • Front of House Team Member

    5 months ago

    Kingston Upon Thames, United Kingdom Nando’s Chickenland Limited Full time

    Hourly Rate: £0.00 **_ This may differ for under 18s_**: Immediate start, Full Time/Part Time/3 months fix term contract. Front of House Team Member at Nando’s Cash in with PERi-PERi! We’re looking for Front of House Team Members to join our team at Nando’s We’re looking for people with a winning smile to wow our customers, to go the extra mile...

  • Front of House Team Member

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Rosas Thai Full time

    Front of House Team MemberRosás Thai is seeking a dedicated and enthusiastic individual to join our front of house team.As a Front of House Team Member, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere for our guests.You will work closely with our team to provide a seamless dining experience, from...

  • Shift Leader

    1 month ago

    Staines-upon-Thames, United Kingdom K&Z Holdings - Pret A Manger Full time

    Pret A Manger Shift Leader Front of HouseTHE RIGHT PRET PEOPLESupport and coach the team to ensure they reach their potential in both the shop and kitchenSupport the training pathways to ensure training happens on timeLead by example and be handson when requiredAssign duties amongst team members to match individual productivity rates skill sets and current...

  • Front of House

    5 months ago

    Kingston Upon Thames, United Kingdom Premier Inn Full time

    We're currently recruiting in our London Kingston Upon Thames Premier Inn. Working 18 hours per week, paying up to £12.59 per hour **Front of House - London Kingston Upon Thames - Premier Inn Hotel** Come and be a Front of House Team Member at Premier Inn in London Kingston Upon Thames. As the friendly face of our hotel, use your fun personality and your...

  • Front of House

    5 months ago

    Kingston Upon Thames, United Kingdom Premier Inn Full time

    We're currently recruiting in our London Kingston Upon Thames Premier Inn. Working 18 hours per week, paying up to £12.59 per hour **Front of House - London Kingston Upon Thames Premier Inn*** Come and be a Front of House Team Member at Premier Inn in Kingston Upon Thames As the friendly face of our hotel, use your fun personality and your customer...

  • Front of House Supervisor

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

    Job Summary:We are seeking a highly skilled and experienced Front of House Supervisor to join our team at German Doner Kebab. As a key member of our restaurant operations team, you will be responsible for ensuring exceptional guest service, maintaining high standards of quality control, and driving sales and profit growth.Key Responsibilities:Lead and manage...

  • Front of House Staff

    5 months ago

    Kingston upon Hull, United Kingdom Bar82 Full time

    Bar 82 has established itself as a popular choice for its cocktails, bottomless brunch & small plates/tapas offering. You will be joining a close-knit team, full of energy and enthusiasm to deliver the ultimate experience. We are looking for trusty, well-presented front of house staff to supplement our existing team. Contingent on their placement, front of...

  • Front of House Staff

    6 months ago

    Kingston upon Hull, United Kingdom Bar82 Full time

    Bar 82 has established itself as a popular choice for its cocktails, bottomless brunch & small plates/tapas offering. You will be joining a close-knit team, full of energy and enthusiasm to deliver the ultimate experience. We are looking for trusty, well-presented front of house staff to supplement our existing team. Contingent on their placement, front of...

  • Front of House Team Member

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Nuffield Health Full time

    Front of House Team Member Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Front of House Team at Kingston Fitness and Wellbeing Club. As a Front of House Team Member, you will be responsible for providing exceptional customer service to our members and visitors, ensuring a warm and welcoming environment at all...

  • Front of House Team Member

    5 months ago

    Kingston upon Thames, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front of House Team Member Front of House Team Kingston Fitness and Wellbeing Club | Reception | Permanent | Part time £23,212.80 per hour 16 Hours per week Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have...

  • Front of House Staff

    5 months ago

    Kingston upon Hull, United Kingdom Gingers @ The Embassy Hotel Full time

    We are looking for an experienced (minimum 1 year in a similar environment), mature front of house member to join our team. Gingers is a popular and very busy cafe serving breakfasts, brunch and lunch. A small and friendly family run business, who pride ourselves on the quality of our food together with the excellent service we provide. We are looking for a...

  • Front of The House Nandoca

    3 weeks ago

    Kingston upon Thames, United Kingdom Nando's Full time

    Front of The House Nandoca - Kingston upon ThamesHourly Rate: 0.00This may differ for under 18s We're on the search for Front of House Nandocas (what we call our Team Members) to join us!The Role of a Front of House Nandoca is simple... to create unforgettable customer moments and feelings to leave them wowed and want them coming back for more.We offer full...

  • Front of House Staff

    6 months ago

    Kingston upon Hull, United Kingdom Gingers @ The Embassy Hotel Full time

    We are looking for an experienced (minimum 1 year in a similar environment), mature front of house member to join our team. Gingers is a popular and very busy cafe serving breakfasts, brunch and lunch. A small and friendly family run business, who pride ourselves on the quality of our food together with the excellent service we provide. We are looking for a...

  • Front of House

    5 months ago

    Kingston upon Hull, United Kingdom Premier Inn Full time

    We're currently recruiting in our Hull City Centre Premier Inn. Working 16 hours per week, paying up to £11.79 per hour **Front of House - Hull City Centre Premier Inn** Hotel** Come and be a Front of House Team Member at Premier Inn in Hull City Centre. As the friendly face of our hotel, use your fun personality and your customer service skills to...

  • Front of House

    5 months ago

    Kingston upon Hull, United Kingdom Premier Inn Full time

    We're currently recruiting in our Hull City Centre Premier Inn. Working 16 hours per week, paying up to £11.79 per hour **Front of House - Hull City Centre Premier Inn*** Come and be a Front of House Team Member at Premier Inn in Kingston Upon Hull. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome...

  • Shift Leader

    5 months ago

    Stratford-upon-Avon, United Kingdom Dallas Holdings - Pret A Manger Full time

    **Pret A Manger - Shift Leader - Front of House** THE RIGHT PRET PEOPLE - Support and coach the team to ensure they reach their potential in both the shop and kitchen - Support the training pathways to ensure training happens on time - Lead by example and be hands-on when required - Assign duties amongst team members to match individual productivity rates,...