Fraud Commercial Manager

2 months ago

Leicester, United Kingdom Hastings Direct Full time

Fraud Commercial Manager - Policy Review

Locations: Bexhill, London or Leicester (Hybrid), though there is a degree of flexibility around specific requirements to come into the of

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.

Job Details

  • Driving positive business and customer outcomes, commercial leading of change and broader improvements
  • Responsible for identifying and driving maximum business value within anti-fraud (specifically policy fraud), through loss ration protection and profitable policy growth
  • Working closely with the broader fraud team and Underwriting to frame and answer key strategic questions relating to policy fraud
  • Driving data led performance improvement opportunities, working across the business and external suppliers to prioritise, secure resource and delivery good outcomes
  • Role modelling great customer outcomes across the business and advocating change and improvements where appropriate
  • Providing significant input into the business planning for cost control, operational efficiency and customer satisfaction

Skills we would love you to have

  • Experience of successfully leading and implementing transformational change within complex and highly regulated organisations
  • Outstanding commercial aptitude with analytical capability - able to translate the complex data/concepts into a logical and structured fashion and articulate these concepts clearly and effectively
  • Strong ability to deal with ambiguity and structure complex questions into manageable work programmes



What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Commercial Fraud Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking a highly skilled Commercial Fraud Manager to lead our anti-fraud efforts and drive business value within our organization. As a key member of our team, you will be responsible for identifying and mitigating policy fraud risks, working closely with our underwriting and fraud teams to develop and implement effective strategies. Your...

  • Commercial Fraud Manager

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Job Title: Commercial Fraud ManagerAt Hastings Direct, we're seeking a skilled Commercial Fraud Manager to drive positive business and customer outcomes. As a key member of our fraud team, you'll be responsible for identifying and driving maximum business value within anti-fraud, specifically policy fraud.Key Responsibilities:Lead the commercial management...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Fraud Commercial ManagerWe're seeking a skilled Fraud Commercial Manager to join our team at Hastings Direct. As a key member of our organization, you will play a crucial role in reviewing and developing our commercial policies to prevent and detect fraud.Key Responsibilities:Develop and implement effective fraud prevention strategiesConduct thorough reviews...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Fraud Commercial ManagerWe're seeking a skilled Fraud Commercial Manager to join our team at Hastings Direct. As a key member of our organization, you will play a crucial role in reviewing and developing our commercial policies to prevent and detect fraud.Key Responsibilities:Develop and implement effective fraud prevention strategiesConduct thorough reviews...

  • Commercial Fraud Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Careers Full time

    Fraud Commercial Manager - Policy ReviewAt Hastings Direct, we're committed to driving positive business and customer outcomes through commercial leadership of change and broader improvements. As a key member of our team, you'll play a vital role in shaping our fraud prevention strategy and ensuring the integrity of our commercial operations.Key...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    {"title": "Commercial Fraud Manager", "description": "Drive Business Growth and Customer SatisfactionHastings Direct is seeking a Commercial Fraud Manager to lead our policy review efforts and drive business growth while ensuring customer satisfaction. As a key member of our fraud team, you will be responsible for identifying and driving maximum business...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    {"title": "Commercial Fraud Manager", "description": "Drive Business Growth and Customer SatisfactionHastings Direct is seeking a Commercial Fraud Manager to lead our policy review efforts and drive business growth while ensuring customer satisfaction. As a key member of our fraud team, you will be responsible for identifying and driving maximum business...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    {"title": "Commercial Fraud Manager", "description": "Drive Business Growth and Customer SatisfactionHastings Direct is seeking a Commercial Fraud Manager to lead our policy review efforts and drive business growth while ensuring customer satisfaction. As a key member of our team, you will be responsible for identifying and driving maximum business value...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    {"title": "Commercial Fraud Manager", "description": "Drive Business Growth and Customer SatisfactionHastings Direct is seeking a Commercial Fraud Manager to lead our policy review efforts and drive business growth while ensuring customer satisfaction. As a key member of our team, you will be responsible for identifying and driving maximum business value...

  • Commercial Fraud Manager

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Key ResponsibilitiesAs a Commercial Fraud Manager at Hastings Direct, you will be responsible for driving positive business and customer outcomes through commercial leading of change and broader improvements. This includes identifying and driving maximum business value within anti-fraud, specifically policy fraud, through loss ratio protection and profitable...

  • **Commercial Fraud Manager

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionWe are seeking a seasoned Commercial Fraud Manager to join our team at Hastings Direct. This is an exciting opportunity to contribute to our efforts in policy review, ensuring the highest standards of fraud prevention and detection.As a key member of our team, you will be responsible for reviewing and analyzing commercial policies to identify...

  • Commercial Fraud Policy Review Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job DescriptionFraud Commercial Manager - Policy ReviewKey Responsibilities:Review and analyze commercial fraud policies to ensure alignment with business objectivesDevelop and implement strategies to mitigate fraud riskCollaborate with cross-functional teams to drive business growth and profitabilityAbout Hastings Direct:We're a digital insurance provider...

  • Fraud Commercial Manager

    2 weeks ago

    Leicester, United Kingdom Hastings Direct Full time

    Fraud Commercial Manager - Policy Review Locations: Bexhill, London or Leicester (Hybrid), though there is a degree of flexibility around specific requirements to come into the of Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've...

  • Fraud Commercial Manager

    2 months ago

    Leicester, United Kingdom Hastings Direct Careers Full time

    Fraud Commercial Manager - Policy Review Locations: Bexhill, London or Leicester (Hybrid), though there is a degree of flexibility around specific requirements to come into the of Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market....

  • Senior Consultant – Fraud Risk Services

    5 months ago

    Leicester, United Kingdom RSM Full time

    About the role Our established Fraud Risk Services team have a vacancy for a senior consultant to join our growing southern team. Our ideal candidate would be an experienced counter fraud professional who can turn their passion for countering fraud into an informative and interesting training session, who can use their attention to detail to review...

  • Senior Fraud Risk Consultant

    3 weeks ago

    Leicester, Leicester, United Kingdom RSM Full time

    About the RoleRSM's Fraud Risk Services team is seeking a senior fraud risk consultant to join our growing southern team. As a counter fraud professional, you will be responsible for delivering fraud prevention programs, presenting fraud risk training and awareness, and undertaking fraud detection exercises. You will work closely with clients to identify...

  • Fraud Risk Mitigator

    2 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking a skilled Fraud Risk Mitigator to join our team at Hastings Direct. As a Complex Fraud Investigator, you will be responsible for investigating and mitigating complex fraud cases.About the RoleInvestigate and analyze complex fraud cases to identify root causes and recommend mitigation strategies.Collaborate with cross-functional...

  • Senior Fraud Risk Consultant

    3 weeks ago

    Leicester, Leicester, United Kingdom RSM Full time

    About the RoleRSM's Fraud Risk Services team is seeking a highly skilled and experienced Senior Consultant to join our growing southern team. As a Senior Consultant, you will play a key role in delivering both proactive and reactive assignments, working closely with clients to identify and mitigate fraud risks.About the Company and DepartmentRSM's Fraud Risk...

  • Fraud Investigator

    3 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a skilled Fraud Investigator to join our team at Hastings Direct. As a Fraud Investigator, you will play a crucial role in identifying and preventing fraudulent claims, ensuring the integrity of our claims process, and upholding our company's values of fairness and respect for our customers.Key ResponsibilitiesConduct thorough...

  • Fraud Investigator

    4 weeks ago

    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a skilled Fraud Investigator to join our team at Hastings Direct. As a Fraud Investigator, you will play a critical role in identifying and investigating potential fraud cases, ensuring that our customers receive fair and accurate claims processing.Key ResponsibilitiesConduct thorough investigations into suspected fraud cases,...