Business and Transformation Manager

Job summary

The objective ofthe Business and Transformation Manager is to provide a central source ofleadership and management to aid service transformation for our population.

The ideal candidatewill need to be proactive, have a passion for Primary Care, and have a proventrack record in delivering Primary Care improvements.

The remit of thisrole is broad and will require attention to detail in delivering high-qualityday-to-day operations.

You would supportincreased access to care for patients on a range of integrated digitaltransformation projects that would enable the staff to work more effectivelyand help to sustain the future of general practice services.

Main duties of the job

As Business andTransformation Manager you would work within the PCN to lead and develop astrategic plan to build a robust infrastructure for Horsham Central PCN, which:

Is underpinned by a quality improvementmethodology Drives integrated working Drives efficiency and reduces duplication Reduces variation between practices Is underpinned with easy-to-understand data packs to support decision-making thatincludes but is not limited to demand, capacity, utilisation data, staff, andpatient experience Builds staff skills and capabilities Enhances patient access whilst protecting ourworkforce Takes into consideration the digital maturity ofthe PCN Takes into consideration the population's healthneeds and health inequalities within our community Improves digital accessibility for our patients

About us

Alliance for BetterCare CIC is a GP Federation that unites 47 NHS GP practices across 12 PrimaryCare Networks in Sussex and Surrey. We support our Primary Care colleagues aswell as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with ourmembers and help them to improve the provision of General Practices in thelocal area. We work with and listen to our GP Practices, PCNs, Hospitals, CommunityOrganisations, and the Third Sector. These vital partnerships ensure that,together, we deliver a truly integrated approach that offers the support andexpertise needed to effectively serve our communities.

More about our organisation:

Horsham Central Primary Care Networkis a NHS Collaboration between two GP Practices Holbrook Surgery andRiverside Medical Practice - working together to provide enhanced accessservices.

Our surgery teams work closely, sharing expertise andresources to develop new services. Our vision is to continue to improve thequality of care that we provide in alignment with the needs of our patientpopulation.

Our PCN builds on the existing primary careservices and enables a greater provision of proactive, personalised and moreintegrated health and social care. We are supported by practitioners inadditional roles who allow us to create bespoke multi-disciplinary teams basedon the needs of our local population.

Job description

Job responsibilities

To work closelywith the Practice Managers in developing the PCNs use of new services,processes and technology to improve overall efficiency in a range of projectsincluding but not limited to, cloud telephony, digital triage, promoting theuse of the NHS App, and optimising the use of clinical systems.

Strategic Planning

To lead and develop a strategic plan thatincludes a robust digital infrastructure Support PCNs in holding their own mission andplan for delivery, translating this to a business plan against which they cantrack progress To clarify objectives and priorities for networkdelivery in line with operational capacity, financial parameters and contractrequirements Promote the engagement of all PCN practices andact as an ambassador for the network To proactively build relationships with systemleaders to help influence proactive and new models of care To use business intelligence tools to aiddata-driven decisions

Business Operations

To provide oversight and accountability to thedelivery of PCN contracts and specifications Identify and record risks and issues and developcontingency plans with Network Leads Ensure all relevant national strategies,policies, targets, and frameworks are fully implemented To drive issues through to resolution, acting asa point of expertise To support the collation of financialinformation, compiling and presenting financial reports To ensure that the PCN's physical and financialresources are managed and maintained for maximum effectiveness Manage allocated staff, including recruitment,induction, setting workload priorities, delegating tasks, day-to-daymanagement, including appraisal/ investigations etc Work toestablish teams of ARRS staff within PCNs, supporting PCNs to identifyworkforce need and develop or recruit staff in to this EnsureARRS staff have all necessary support to thrive in their role includingobjective setting with the PCN lead and providing a regular touch point for anyconcerns Support or establish where not already inexistence networks of ARRS roles of specific disciplines between PCNs To foster a culture of collaboration and promotelearning to drive continuous improvement To take an active role in the development andembedding of the PCN's culture, values and reputation To represent the network at externalmeetings To facilitate progression for the PCN staff topromote retention

Projectmanagement

Drive improvements in patient access, service,and experience Ensure that digital and operationaltransformation is embedded and aligned with system and national strategies incollaboration with the ICB Digital Transformation team Manage the set up and delivery of multipleprojects working with colleagues and experts to scope, plan, design and overseeeffective delivery Provide expertise of best practice change andproject management methodologies

Analysis

Interrogate and analyse data to assess demand,capacity, and activity to support the delivery of clear project reporting andproject outcomes Submit regular high-level project reports showingprogress against milestones, status, resource requirements, risks anddependencies and recommend a range of options Develop key performance indicators and milestonesfor specific programmes and projects, managing conflicts and ensuringinterdependencies are managed effectively Create and maintain accurate documentation inrelation to finances, standard operating procedures, contracts, contacts, anddecision-making, which is accessible centrally

Serviceimprovements

Hit government set targets and support populationhealth management Identify opportunities for streamlining theservice within the PCN Enable PCN staff to maximise clinical efficiencyand enhance internal and external communications Embed patient and public involvement at alllevels of decision making

Communication

Engage and develop effective communicationchannels with key strategic policy makers to influence policy making Communicate the vision for the PCN and supportthe development of strategy and operational policies to support this vision Act as a champion for patients and theirinterests and involve the public in the policy development and decision-making Build relationships and facilitate cooperationbetween the practices and at neighbourhood level to improve patient caredelivery

Study Leave/Training

There are opportunities for a study leave allowance.

Supervision

Regular supervisions on a one-to-one basis including anannual formal appraisal are held with a line manager. If you are in apatient-facing role, you will also receive regular Clinical Supervisions with aClinical Supervisor.

Benefits

Generous annual leave allowance Accessto NHS pension Bespoketraining programme Cycleto Work Scheme EmployeeAssistance Programme Enhancedmaternity pay NHSdiscounts LeadershipDevelopment Programme Salarysacrifice schemes technology and electric vehicle Opportunitiesfor secondments

For further information please see full job description.

Person Specification

Personal Qualities & Attributes

Essential

Ability to communicate effectively, both verbally and in writing with colleagues, patients, community groups, partner agencies and stakeholders Ability to work calmly under pressure Ability to process and manage conflicting advice and priorities Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential Ability to adapt your leadership and management style to different situations Ability to be positive and solution focused. Ability to work as part of a dispersed team Ability to deliver technical information in a non-technical and engaging way to a range of stakeholders Ability to provide leadership and to finish work tasks Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Commitment to professional development Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines Ability to work flexibly and enthusiastically within a team or on own initiative

Qualifications

Essential

Educated to a degree level or equivalent experience Evidence of continued professional development relevant to the role PRINCE2 or equivalent project management qualification or experience

Desirable

Finance qualification

Other Requirements

Essential

An ability to maintain confidentiality and trust Used to working in a busy environment Adaptability, flexibility, and ability to cope with uncertainty and change Champion of equality and valuing diversity Operates at all times in line with Confidentiality and Data Protection Act

Experience

Essential

Experience in delivering multiple programmes of IT projects through the entire project lifestyle in a health or care setting Extensive experience of managing projects and delivering them within agreed timescales and budgets Good understanding of the digital agenda methodologies Experience of providing support and input into complex programmes Experience of working autonomously on a pre-determined piece of work Experience in analysing assessments and resolving failures to meet project standards Experience of interpreting national policy and implementing this through programmes of work Experience of data collection and providing monitoring information to assess the impact of services Experience of patient and public involvement which includes evidence of both informal and formal consultation Primary care experience in either provider or commissioning environment

Skills & Knowledge

Essential

Excellent project management skills Alongside being a strategic thinker and planner, the post holder must be able to operationalise strategies by hands on support and delivery Adopts a systematic approach to problem solving using varied sources of information High level of written and oral communication skills Good understanding of the Digital agenda within the NHS and Social Care / Care Sector Knowledge of governance and compliance methodologies Good knowledge of Microsoft Office products, EMIS and SystmOne Can deliver technical information in a non-technical way to a range of stakeholders Excellent organisation and time management skills with an ability to prioritise and meet deadlines Numerical and financial management skills; understanding of budget management or cost improvement programmes An understanding of the bodies in the wider Health system digital and IT systems such as NHS trusts and linkage

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