Accounts Receivable Analyst
2 months ago
The purpose of this Accounts Receivable Analyst is to work as part of the accounts receivable team to ensure the delivery of a high service level whilst working within internal compliance and legislation requirements.
Based in Manchester, the successful candidate will be experienced in maximising cash collection, minimising credit risk, and maintaining audit standards in a fast-paced, changing environment.
Main ResponsibilitiesThe Accounts Receivable Analyst will:
- Effectively managing the sales ledger, ensuring payments are collected in line with agreed payment terms, proactively managing communications with customers and Travel Counsellors
- Ensuring fraud, credit, or trade compliance risks are controlled according to business specifications
- Compiling, analysing, and interpreting information for approval of credit facilities or onward recommendation
- Providing support for key audit activities, e.g. annual credit reviews, mass account deactivations, and master data reviews
- Supporting the achievement and exceeding of KPI expectations whilst working within the agreed SLAs by managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
- Performing Root Cause Analysis of complex issues to drive process improvement and issue resolution in the end-to-end AR process flow, identifying potential process improvements to increase efficiency
- Creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team and any outsource provider and educating suppliers, business users, and TCs to aid reduction in exceptions and demand on query management
- Being the first point of contact to the business, TCs and third-party providers as a SME (Subject Matter Expert), responding promptly to enquiries raised to ensure timely resolution
- Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding and providing excellent customer relations, written and verbal to suppliers, TCs, and the business
- Working within Travel Counsellors' internal compliance/guidance rules, legislations, and CARE values and working closely with any outsource service provider to ensure the accurate and timely delivery of services by analysing daily KPIs and escalating, if necessary, to management
Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits, including:
- A competitive basic salary + annual company bonus
- Flexible hybrid working model
- Career development and promotional opportunities
- 25 days holidays (increasing to 28 after 5 years of service)
- A Moments That Matter Day (annually)
- Enhanced maternity/paternity pay
- Holiday buy and sell (up to 5 days per year)
- 3 paid days charity leave
- Company events, socials, and incentives
- 3x annual salary death in service benefit
- Company pension scheme
- Costco membership
- Salary sacrifice, company car scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Free breakfast, fruit, and hot/cold beverages
- Referral scheme
- Employee discount
- Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)
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