Hotel Duty Manager
2 weeks ago
Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
The Lion Hotel Worksop is proud to be part of the Frasers Group and sits in the heart of Worksop town. With 46 bedrooms, 2 conference suites, function room and its own bar and restaurant the Lion Hotel is committed to delivering first class service.
Why join us?
Our mission- we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits - Think fast, think fearlessly, and take the team with you Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planetAre you ready to join the Fearless?
Job Description
The Lion Hotel is seeking a proactive and detail oriented Duty Manager to play a crucial role in our dynamic hospitality team, you will be instrumental in delivering great customer service, team motivation, adhering to the highest levels of cleanliness and promoting the company values.
As part of the role you will be overseeing the day-to-day operations of the hotel. Your primary focus will be our food & beverage area but you will be assisting teams across all departments, ensuring the delivery of exceptional guest service and all team members are consistently meeting quality standards. You will also be ensuring the prompt resolution of any customer issues, as well as adhering to all Health & Safety requirements to promote sae working practices
Qualifications
The right person will be:
Someone who can demonstrate leadership and organisational skills via previous experience in a supervisory role. An effective communicator with a passion for delivering exceptional customer service. Proactive and adaptable when working in a fast-paced environment-
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