Field Supervisor

3 days ago

Aylesbury Vale, United Kingdom Home Instead Full time
Job Description

The primary purpose of a Field Supervisor is to ensure that our clients receive the appropriate support and a high-quality service. You will work closely with the Care Manager and Scheduling Coordinator while in the office, and the Senior Care Assistants and Care Assistant team in the field to achieve this.

The Role

  • Support care consultations, service reviews and completing client support plans.
  • Provide regular hands-on care services to clients in their own home
  • Conduct staff supervisions and client quality assurance reports.
  • Create, update and audit client care plans and assist with digital care planning.
  • Maintain accurate client and Care Assistant records on Home Instead software and People Planner.
  • Conduct client and Care Assistant introductions.
  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
  • Carry out client reviews and action these accordingly.
  • Support and mentor Care Assistants.
  • Maintain regular contact with clients and Care Assistants through appropriate platforms.
  • Participate in on-call duties as required.
  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business. 

Qualifications

Essential Criteria

  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience in the care sector and in delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients, helping them to live independently and happily in their own homes.
  • Understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build relationships.
  • Must be confident to use care management technology including providing support and training to Care Assistants.
  • Must understand the importance of confidentiality working within current legislation.
  • Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
  • Must have full driving license and means of transport.
  • You must be organised and flexible to meet the needs of the business.


Additional Information

An ideal applicant for this role will be:

  • Results driven
  • Adaptable to change
  • People orientated
  • Customer focused
  • Comfortable with influencing change
  • A team player and confident in collaborating with others
  • A good communicator & proficient in relationship management
  • An advocate for our brand values
  • An agile learner
  • Hard working

The Benefits:

  • Auto-enrolled company pension
  • Opportunities for training and development
  • Become part of a growing organisation
  • Work for one of the UK's leading home care providers
  • Paid mileage when travelling between clients
  • Minimum of an hour spent with each client

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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