Customer Queries Advisor

3 weeks ago

Worsley, United Kingdom Linde Full time
What you will enjoy doing An exciting opportunity has arisen within our Customer Queries team at Worsley which will give you the chance to act as the first point of contact for our customer and agent queries, via phone, email & chat You will be answering a variety of queries through different channels which will include holdings queries, invoice queries, product information requests, account structures and customer complaints within defined service levels Support the agent network by resolving any agent queries, placing equipment and gas orders, handling agent remuneration and setting prices Working as part of a team to ensure calls and emails are answered efficiently and in a timely manner is part of this role, achieving first time resolution where possible You will promote our digital solutions and encourage self serve to customers, including online account management, ebilling and direct debit And finally, you will bring pro-active query resolution including trend spotting/root cause analysis with a view to contributing to the initiation of long-term solutions

What makes you great

You have an ability to sustain a high level of customer service to both internal & external customers Must be able to demonstrate a high level of communication and influencing skills Demonstration of self-motivation and a willingness to challenge the status quo with the ability to recommend change based on experiences and customer feedback You have a effective time management and workload prioritisation Experience of cross functional communication at all levels of the business And finally, an understanding of BOC customer base and requirements would be beneficial 

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.

At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.

What we offer you

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.

Grow to be your best and drive your career with the training and development opportunities we offer.

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