IT Solutions Technician Apprenticeship

About the Role

Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. Information Technology underpins everything here. At NPL, we touch ordinary lives in extraordinary ways and you could too.

In this work-based training programme you’ll work towards a  Level 3 apprenticeship as an IT Solutions Technician.

Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. 

As a IT Solutions Technician Apprentice, you will gain experience in:

IT Service Desk providing help and support to end users on the phone, email and in person Diagnosing, researching and resolving PC related hardware and software issues Setting up PCs and laptops and installing software Operating Systems – Windows/Linux Network administration of data and VOIP systems Administering server applications including Email, Database and backup systems Support and administration of financial / business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting

What we can offer you:

A comprehensive programme designed to provide a solid foundation in IT Solutions. Mentoring from seasoned professionals who are passionate about sharing their expertise. Personal and professional growth opportunities, continuous learning and development. Soft skills development training – you will have an opportunity to improve your communication skills, time management, team working and presentation skills. Richmond upon Thames College will provide training via off-the-job training within college by day release. Study time will be allocated to attend lessons and to complete activities.

About the process:

Submit your CV with a cover letter, explaining what attracts you to NPL's IT Solutions Technician Apprenticeship by the closing date Shortlisted candidates will be invited to an interview including a presentation task, followed by an assessment day, held at our Teddington site. Programme start date September 2024. About You

What you will bring to the role: 

Minimum of 5 GCSE’s, Level 9 (A*) to Level 4 (C). These must include English and Maths. A professional approach to work, and willingness to work in a fast-paced environment Strong interpersonal and communication skills Good team working skills, demonstrating cooperation and flexibility Great attention to detail. Resilience and determination to keep going at times when the work is challenging Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations. Live within a commutable distance to Teddington 

Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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