Receptionist (CAT 2) - P/T 28 hrs p/w - INTERNAL

4 weeks ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Job summary

PLEASE NOTE: INTERNAL APPLICANTS ONLY

Band 2 Receptionist (CAT 2 Orthoptics/Ophthalmology) .

The post will include working shifts between 8am and 8pm and weekend working.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic or Eye Casualty and arranging follow-up appointments for patients before they leave the ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job description

Job responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education / Qualifications

Essential

GCSE (or equivalent) or above in English Language and Maths Knowledge of Microsoft packages

Experience

Essential

Reception experience within a customer service setting Call centre experience Experience within an NHS administrative environment

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