Senior Professional Services Consultant

Found in: Talent UK C2 - 2 weeks ago

London, United Kingdom Intuit Full time

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Qualifications

Bachelor’s degree or equivalent experience a plus Three or more years’ experience with QuickBooks Online Ecosystem, deep product/workflow knowledge Strong understanding and experience working with partners, accountants, and small-medium business Customer-obsessed, with a passion for delivering the best possible customer experience Proven problem-solving and analytical orientation with the ability to identify root cause, develop recommendations, and influence others Excellent written and verbal communication skills, including ability to communicate product, technical, and other findings across organizational levels internally and externally Project management skills including collaborative communication, organization, time management Solution-oriented mindset to meet customer needs in a detailed manner Strong collaborative skills with ability to influence and work cross-functionally Ability to speak/present in public forums, including excellent ability to demo our products, services, processes. Aptitude for juggling competing priorities and functioning effectively under deadline pressures. Some travel required

Responsibilities

Contribute to the development and execution of Build With strategies for Partners to adopt the QuickBooks Online Ecosystem, building a world class SAAS cloud partner ecosystem Collaborate closely with Sales, supporting teams, and external partners to accelerate adoption and ensure successful implementation/migration of QuickBooks Online Facilitate the creation of custom implementation and software data migration plans for Partners to embrace QuickBooks Online for their firm/business and for their small business clients Manage the seamless migration of small business clients to QuickBooks Online while delivering an awesome first-use experience for clients and delighting partners so they actively recommend QuickBooks Online Clearly communicate appropriate recommendations, plans, and progress with partners, customers, stakeholders Develop/deliver QuickBooks Online Ecosystem demos, training, resources to help Partners move to the cloud Develop/maintain expertise of Intuit’s products/solutions, with emphasis on the QuickBooks Online ecosystem Cross collaboration and influence, externally with partners and internally with peers, product, marketing, and care Create an environment of innovation, build processes to optimize and innovate, and quickly test new ideas Technical Skills to include problem identification, tech stack design, workflows, implementation and migration. Provide product and technical expertise internally and externally through sales cycle, pre and post sales. Represent Intuit professionally in frequent customer interactions, engage customers in-person/remotely to deliver QuickBooks Online Ecosystem product demos, while focusing on customer needs, benefits, value proposition Offer real-time subject matter expertise for technology, product, migration, and workflow questions Provide closed-loop feedback to sales consultants, sales leaders, product managers and other internal partners to foster a culture of learning and innovation for all stakeholders

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