IT Support Engineer

4 weeks ago

Renfrew, United Kingdom Teledyne UK Limited Full time

Description

Job Summary

Teledyne IT Shared Services provides a complete portfolio of IT services and solutions to a diverse group of cutting-edge Teledyne companies. Working as a company within a company, the IT Shared Services organization remains agile, and offers a very diverse and exciting employment opportunity.

As an IT Support Engineer, this position will support two of our companies; Teledyne Gas Measurement Instruments (GMI) based in Renfrew, and Teledyne Marine, based in Aberdeen.

The IT Support Engineer’s role is a vastly varied position in terms of what is required. The position would ideally suit somebody who has come through their IT support career from the ground up and enjoys the concept of “a little bit of everything”. IT Support roles are often defined on a 1st, 2nd, 3rd line tiering system; this role requires somebody who can work a little at all these levels; imagine supporting everything from replacing a toner cartridge to assisting our Infrastructure teams with server and network switch replacements.

Working Location

Primary Location: Renfrew

Secondary Location: Aberdeen (travel required 1 week out of 6)

There may be occasional travel required to a site in Cumbernauld to provide ad-hoc support.

In general, the role will require 5 days onsite per week in Renfrew. Where travel is required, any travel expenses will be covered by Teledyne, including car hire, hotel, food etc.

Position Summary and Responsibilities

Onsite IT Support for assigned Teledyne locations; working as part of a virtual IT team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets). Where a resolution cannot be found then you would be expected to escalate accordingly.By IT support we refer to multiple proficiencies, such as but not limited to:End users and their equipment. For example, PC’s and Laptops running a Microsoft Windows environment.Printer installation, networking, configuration, and troubleshooting.An array of Microsoft applications such as Office, Visio, Project etc.Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools. CAD applicationsLocal ERP system Mobiles phones (iPhone & Android)Servers, switches, and wireless access points in conjunction with a remote Infrastructure team.New user configuration and setup via Active DirectoryTroubleshooting issues that the IT Service Desk have not been able to resolve remotely.Liaising with hardware and software vendors.Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.  Acting as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the fly responding to requests from multiple angles and subsequently prioritising workload to achieve the required outcome. Remote IT support for travelling users; usually delivered using remote tools such as TeamViewer or Teams. Maintain the onsite server room in line with enterprise standards. Maintain the outlying comms racks throughout the facility. For example, patching wall ports within comms racks. Manage and maintain OU’s within Active Directory including users, groups and objects. Support compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis.

Project Work

Periodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations and supporting of domain migrations etc. The aforementioned is in no way a conclusive list but is documented to give a flavour of the role. The actual role is variable and involvement in all aspects of IT would be expected.

Qualifications

Whilst the role does not require any specific formal qualifications, the ideal candidate would be able to demonstrate a proven career within the IT sector, specifically demonstrating a keen desire to support a growing and diverse business. The following attributes are deemed required or desirable:

Required

At least 5 years IT support experience, ideally supporting end users within their own working environment. A proven ability to support both in person and remotely. Somebody who can think for themselves and work to ambiguous frameworks. Not everything within this support role will come with an instruction manual, our ideal person is somebody who can think outside of the box and progress situations on their own merit. A solid and robust understanding of the Microsoft Windows operating system. Including how to manage and maintain computers attached to an Enterprise domain. A firm understanding of the Active Directory concept, including creating users, groups, and objects. Understanding of audit processes and requirements – conducting business in line with specific frameworks and processes. Solid understanding of Microsoft Office products. High-level server administration and troubleshooting knowledge. For example, adjusting permissions on file shares, monitoring of back-ups etc.


Desirable

Experience of supporting a manufacturing business and the concepts associated with that. Experience working within the Aerospace and Defence industry. Experience with CAD packages Understanding or previous experience supporting Time and Attendance systems. Understanding of environmental monitoring platforms Experience using the ServiceNOW platform (or other similar incident management system) Understanding of and ERP / MRP system High-level understanding of the ITIL Framework concept

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

. ​

  • Product Support Engineer

    1 month ago

    Renfrew, United Kingdom Teledyne UK Limited Full time

    Description At Teledyne Gas Measurement Instruments, we're on the lookout for a Technical Support Engineer who is not only passionate about delivering outstanding service but also brings a solid technical foundation, particularly in gas detection. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert...

  • Engineer

    3 weeks ago

    Renfrew, Renfrewshire, United Kingdom Elis UK Limited Full time

    Introduction Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate...

  • Storage Engineer

    4 weeks ago

    Renfrew, United Kingdom NUFUTURE Full time

    **Storage Engineer** **Salary & Benefits**:£40k to £70k, 12% Bonus, Private Health+Family, 8.7% Pension, 25 Days Holiday (able to buy more) A leading global tech company based in Glasgow, is looking for several Storage Engineers, due to continued growth and demand for their products. You will join a team of highly skilled Storage Engineers, that will...

  • Enterprise Technical Support Engineer

    1 week ago

    Renfrew, United Kingdom Lenovo Full time

    Description and Requirements The Infrastructure Solutions Group (ISG) Technical Support Engineer is a critical member of the Lenovo Services Delivery team. We’re looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will be a part of an...

  • Quality Engineer

    4 weeks ago

    Renfrew, United Kingdom Terumo Aortic Full time

    Terumo Aortic requires an experienced Quality Engineer, the successful individual will be required to provide Quality Engineering support to various design or manufacturing-led projects as well as supporting CAPA and Complaint investigations and root cause. Key Duties - Ensure that all related processes and procedures meet the requirements of all applicable...

  • Site Engineer

    4 weeks ago

    Renfrew, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Engineers (Rail Sector) in GlasgowWe're partnering with a leading civil engineering contractor to find a Site Engineer based in Glasgow.  Our client is known for their excellent employee retention, commitment to staff development, and expertise in rail and civil engineering projects.  Role Overview:Plan and oversee site-based...

  • Site Engineer

    4 weeks ago

    Renfrew, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Engineers (Rail Sector) in Glasgow We're partnering with a leading civil engineering contractor to find a Site Engineer based in Glasgow.  Our client is known for their excellent employee retention, commitment to staff development, and expertise in rail and civil engineering projects.   Role Overview: Plan and oversee...

  • Site Engineer

    4 weeks ago

    Renfrew, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Engineers (Rail Sector) in GlasgowWe're partnering with a leading civil engineering contractor to find a Site Engineer based in Glasgow.  Our client is known for their excellent employee retention, commitment to staff development, and expertise in rail and civil engineering projects.  Role Overview:Plan and oversee site-based...

  • Manufacturing Project Engineer

    3 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    The Asset Management business sector within Altrad Babcock is a highly specialised engineering service and equipment provider supporting our customers to minimise cost, maximise return and mitigate risk through their asset’s integrity lifecycle.We are currently recruiting for a Project Engineer (Manufacturing), within the Manufacturing Engineering Function...

  • Assistant Manufacturing Engineer

    2 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    The Asset Management business sector within Altrad Babcock is a highly specialised engineering service and equipment provider supporting our customers to minimise cost, maximise return and mitigate risk through their asset’s integrity lifecycle. We are currently recruiting for an Assistant Manufacturing Engineer, to join our mission of delivering certified...

  • Site Engineer

    1 month ago

    Renfrew, United Kingdom Contract Scotland Full time

    Exciting Opportunity for Site Engineers (Rail Sector) in GlasgowWe're partnering with a leading civil engineering contractor to find a Site Engineer based in Glasgow. Our client is known for their excellent employee retention, commitment to staff development, and expertise in rail and civil engineering projects. Role Overview: Plan and oversee site-based...

  • Junior Project Engineer

    1 month ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    At Altrad Babcock, our Major Projects division is experiencing tremendous growth, and we are excited to offer a fantastic opportunity for a Junior Project Engineer to join our team in Renfrew. This role will support the Project Engineering Manager and Senior Engineers in delivering cutting-edge projects that shape the future of the industries we serve.As a...

  • Equipment Engineer

    4 weeks ago

    Renfrew, United Kingdom Terumo Aortic Full time

    Terumo Aortic have an exciting opportunity for an Equipment Engineer to join our team during an exciting time of growth and expansion for the business. Due to growth we have a fantastic opportunity for someone to join our Engineering team in a rewarding role with a company that offers career development amongst a host of excellent benefits. The main...

  • Multi-skilled Engineer

    2 months ago

    Renfrew, United Kingdom Search Consultancy Full time

    On behalf of an excellent established client, we are looking for an experienced Multi-skilled Engineer to join a busy engineering team. You must have experience of working within a fast paced environment. This is a cracking opportunity for an engineer wholikes to be 'hands on' and work within a busy fast-paced environment. **Role** - To carry out planned...

  • Senior Civil/Structural Engineer

    1 week ago

    Renfrew, United Kingdom NRL Recruitment Remote Work Freelance Full time

    NRL’s client in Renfrew are seeking a Senior Civil & Structural Engineer to join their Major Projects division, focusing on Renewable Hydrogen and traditional Oil & Gas projects, covering Brownfield and Greenfield projects in FEED and EPC phases.Required:BSc/BEng/MEng in Civil or Structural Engineering5+ years experienceOverseeing C&S engineering...

  • Senior Vibration Project Engineer

    4 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    The Asset Management function within Altrad Babcock The Asset Management function within Altrad Babcock is a highly specialised engineering services and equipment provider, supporting customers to minimise cost, maximise return, and mitigate risk through their asset integrity lifecycle. We are recruiting exceptional candidates to join our mission in...

  • Senior Civil and Structural Engineer

    3 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    Due to growth within the Major Projects sector, we have an opportunity for a Senior Civil and Structural Engineer to join us and get involved in innovative projects that present creative and technical challenges, you will be joining a supportive work environment that encourages skill development and career growth and give you the opportunity to contribute to...

  • Senior Vibration Project Engineer

    3 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    The Asset Management function within Altrad Babcock is a highly specialised engineering services and equipment provider, supporting customers to minimise cost, maximise return and mitigate risk through their asset integrity lifecycle. We are recruiting exceptional candidates to join our mission in becoming a fully certified Asset Management engineering...

  • Senior Civil/Structural Engineer

    1 month ago

    Renfrew, United Kingdom NRL Recruitment Remote Work Freelance Full time

    NRL's client based in Renfrew is looking to recruit a Senior Civil/Structural Engineer to join them on a longterm contract OR permanent staff basis - Hybrid working is offered with this role. Inside IR35.This will involve technical expertise in both concrete and steelwork and will report directly to C&S Discipline Lead.About the role: Technically responsible...

  • Senior Static Project Engineer

    3 weeks ago

    Renfrew, United Kingdom Altrad UK, Ireland & Nordics Full time

    The Asset Management function within Altrad Babcock is a highly specialised engineering service and equipment provider supporting customers to minimise cost, maximise return and mitigate risk through their asset integrity lifecycle. We are recruiting exceptional candidates to join our mission in becoming a fully certified Asset Management engineering...