Housekeeping Room Attendant

3 weeks ago

London, United Kingdom RAFFLES Full time
Job Description

An exceptional opportunity presents itself for a Room Attendant to join the Rooms Department at Raffles London at the OWO.

Reporting into Floor Supervisor, you will be responsible for cleaning and maintaining allocated guest rooms and corridors up to The Raffles at the OWO standards, maintaining cleaning equipment and storerooms to ensure an outstanding 5-star environment and seamless guest experience. To work closely with the House Porter team to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

 

Specifically, as the Room Attendant your responsibility’s will include:

  • Performing cleaning duties and ensuring care & presentation of all equipment.
  • Scheduling through cleaning of bedrooms, bathrooms and corridors including all fittings and surfaces to required standards.
  • Carrying out all reasonable Guest, VIP and special requests as instructed by your supervisor.
  • Ensuring all housekeeping and linen stores are well maintained and cleaned stacked according to the shelf labels.
  • Using the appropriate cleaning chemicals on all surfaces as per the Raffles SOPs.
  • Taking responsibility for an allocated section within a hotel floor with supervision.
  • Reporting technical/ engineering issues found in rooms or public areas in Know cross or to the HSK coordinator as and when encountered.
  • Reporting any guest preferences to the housekeeping supervisor/coordinator, and act upon the requests.
  • Maintaining effective communication with other colleagues, the floor team & EE team if necessary.
  • Carrying out spring cleaning duties as directed by the Junior/Floor Housekeeper.
  • Taking ownership of the master key, the duct phone and the computer/tablet enduring you sign items in & out in the housekeeping office.
  • To be flexible in your working hours in line with business requirements.
  • Follow the lost property procedure.
  • Greeting all guest in a professional and polite manner.
  • Respecting the guest privacy by being quiet and respectful in the corridors and the service area.
  • Maintaining a clean and efficient “5 Star “floor section in-line with Raffles standards/LQA.

 

Who are we looking for?

  • A proven track record and ability to provide high levels of service under pressure.
  • Exceptional communication and customer service skills, both written and spoken.
  • An understanding and willingness to contribute to a 24h operational schedule when required.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
  • Staff meals whist on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%
  • Enhanced sick pay.
  • Enhanced maternity, paternity and adoption pay.
  • Life Assurance 1x salary
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programmes tailored to you.  
  • Fun-filled events, whether that’s a pub quiz, team run or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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