Room Attendant

6 months ago

London, United Kingdom The Arts Club – Housekeeping Full time

Enthusiastic individuals are required for The Arts Club Housekeeping team, a cultural hub and leading hospitality venue in the heart of Mayfair, London

Located in the heart of Mayfair, The Arts Club is one of London’s most renowned private members’ clubs - a discreet sanctuary for those with a passion for the arts, literature, music and culture

**In return we offer fantastic rewards and benefits (T&C’s apply)**:

- Private medical benefits via Medicash
- Discount in over 800 retail outlets via Reward Gateway
- Discounts on food & beverage in our restaurants and sister businesses
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
- Life assurance
- Long Service Awards
- An exciting range of learning and development programmes
- Uniform laundry service
- Opportunities for promotion and continual progression
- Complimentary meals while on shift
- Employee assistance programme
- Occupational health nurse

**MAIN RESPONSIBILITIES**:
Ensure smooth running of the shift at the Housekeeping Department. Bringing to the attention of Executive Housekeeper any comments, VIP arrivals or departures any other issues as they occur throughout the day. Maintain the highest standards and where possible exceeding them.

**MAIN DUTIES**:

- To lead by example ensuring work areas are tidy, neat, fully prepared for running of your shift and that a high standard of personal hygiene and dress is maintained.
- Make yourself familiar with The Arts Club outlets, their opening hours and services offered to ensure correct information is forwarded to Members and their Guests when enquired.
- Ensure all sensitive information are stored safely and discarded in appropriate way, in particular guest’s details and records.
- Read Daily Log and ensure all matters are followed up if needed. Update the Log throughout your shift with all necessary information
- Ensure all work is completed by the end of your shift; checklist and occurring tasks
- To attend to any guest problems brought to your attention. Report to Executive Housekeeper and Managers on Duty if needed
- Inform Reception Team when room inspected in order to update Opera.
- Be responsible for updating guest’s profiles accordingly or informing Reception about the comments necessary to make.
- To communicate effectively with all departments, to be flexible and assist colleagues where possible. Make good use of the daily log sheet and to ensure the whole team is kept well informed of any problems/queries that have arisen.

Successful Room Attendant applicants will become part of a fun, dynamic team working across all aspects of hospitality. Staff also enjoy an extensive range of benefits, including private medical benefits, travel passes and discounts in restaurants and retail outlets across London.

A basic disclosure (DBS check) may be requested in the event of a position being offered.

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