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Client Care Coordinator
1 month ago
Job summary
TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;
PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK
Main duties of the job
Working as a Client Care Coordinator you will interact with our clients through our omni-channel service carrying out inbound, pre-booked appointment outbound calls and online chat. You will be joining a team of over 150 colleagues that work together across our three contact centre sites to deliver an efficient and safe service to our clients. Working within the centre you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based work arrangements may be considered following a six-month probationary period, with a minimum requirement of working on-site 2-3 days per week thereafter.
Were offering permanent roles, working between the hours of 8am-6pm, Monday to Friday with 1 weekend shift in a 2-week rotation.
About us
We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
Job description
Job responsibilities
For more information about the role, please view the job description:
Person Specification
Experience
Desirable
Experience of working in a Contact Centre-
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