EV Customer Support Supervisor

5 months ago

Basildon, United Kingdom Vontier Full time
JOB DESCRIPTION

To enhance and improve the effectiveness of the e-Mobility support within the Aftermarket function by driving better cooperation, coordination and constant monitoring of both product and overall aftermarket performance. The drive for continuous improvement in Aftermarket will be instrumental to the success and trajectory of thisstrategic growth area.

The candidate will need to work closely across all teams within the Aftermarket function, Charge Point Operators (CPOs) and Original Equipment Manufacturers (OEMs) to ensure GVR provides best-in-class service for the e-Mobility sector.

This hands on role will also supervise the Help Desk technical support team ensuring resources are deployed effectively to resolve customer onsite issues through remote based diagnostic technical support to enable forecourt sites to remain operational.

·Background in managing operations with people management experience

·Customer focused individual, with experience of managing demanding customers in a service environment.

·Clear and concise communication skills.

·Previous experience in operating in matrix operational structures

·Understanding of the requirements of the industry, coupled with some knowledge of e-Mobility, particularly from a technical/electrical or mechanical operational and health and safety perspective.

·Knowledge of IT systems/portals and have a naturally technical aptitude.

·Ability to work under pressure, demonstrating adaptability and flexibility to change in order to support the team/business 

·Structured, organised and self driven

·Willingness to travel/office based/field based as required.

·Data driven individual, who manages situations through facts and KPIs and is able to produce and drive effective action plans and countermeasures.

·Able to gather and analyse data, own and resolve problematic situations related to operational performance.

·Team Player, who works effectively with superiors, peers and team to achieve performance standards require
·Good working knowledge of MS Office suite of products specifically excel.

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