Digital Workplace Engineer

1 month ago

Harrow, United Kingdom Certitude Full time
Benefits
  • A stimulating work environment full of opportunities to learn and develop
  • 25 days annual leave + bank holidays & enrolment onto a pension scheme
  • 24-hour Employee Assistance
  • Paid Enhanced DBS
  • Eye care vouchers & Perkbox (employee benefits platform – for wellbeing and discounts)
  • Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

Our communities are important to us. We work in those communities to deliver the best support and care to people with learning disabilities and mental health conditions across London.  To help us do this, we are delivering a digital transformation programme designed to support an ambitious forward strategy.  Our digital strategy will deliver a cloud and application-based future with security and accessibility at the heart of it. This role will help to ensure our colleagues can work in an agile way with the appropriate applications and information easily and securely accessible to them.

This role will act as a point of support escalation to colleagues, be expected to help embed modern applications across the organisation, work with our external partners to manage changes and updates and be able to support and communicate with a range of different stakeholders.

The remit of this role is broad, covering all elements of our digital offering, including our applications, our infrastructure, through to traditional desktop support. Experience of working in a structured support environment, able to follow guidance and instructions and ensure best practice is adhered to is imperative.

Any experience in the health and social care industry would be of benefit.

Duties will include but not limited to:

  • Implement, monitor, operate and support digital workplace technologies (endpoint hardware, software, services, and SaaS tools)
  • Support the establishment of computing configuration and operating standards in coordination with IT colleagues.
  • Act as a point of escalation for system queries from colleagues and users and become a subject matter expert on a range of systems.
  • Act as a point of escalation for system queries from colleagues and users.
  • To follow, manage, maintain, and update system documentation and security protocols.
  • Be an integral part of the IT support desk to deliver excellent levels of service.

About you

To be a Digital Workplace Engineer at Certitude, the following are essential:

  • Demonstrate ability to become a subject matter expert across our digital platform .
  • Working for an ITIL structured support desk and continuous service improvement.
  • Able to produce and review clear, concise documentation and support guidance .
  • Demonstrable experience supporting IT systems and platforms.

To read more about the role and the full person specification, please click on the tab at the top of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our   website  and visit our  work for us  page. You can also learn about us through our  Values and Behaviours .

Do you want to be a Digital workplace Engineer at Certitude? Complete an application form and someone from the Recruitment Team will be in touch A job description and person specification is attached to this advert. If you have any questions, please email recruitment@certitude.london

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered .

Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, IT Support, Digital Workplace Engineer

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