Customer Service Consultant

5 months ago

Harrow, United Kingdom HSBC Full time

-Job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers - everything else we can teach you

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further.
Within this role you will:

- Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
- Play an integral part in customer education around HSBC digital services and fraud awareness
- Identify customers who are in vulnerable situations and determine the best way we can support them
- Help our customers with more complex banking needs to ensure they feel supported in their choices
Requirements
What do I need to be successful?
- Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
- The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Be resilient to a continuous changing environment

When & Where you'll work
Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday.)
There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You’ll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.
As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You’ll Get
We offer an attractive starting salary of £24,570 based on 35 hours per week, plus an annual discretionary performance bonus.
You will also receive:

- Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
- Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
- A market-leading employer Pension contribution
- BUPA Healthcare
- Life Assurance, equivalent to four times your annual salary
- Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
- Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
-Telephone: +44 2078328500
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

  • Customer Service Consultant

    5 months ago

    Harrow, United Kingdom HSBC Full time

    -Job description Customer Service Consultant What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness...

  • Customer Service Representative

    2 weeks ago

    Harrow, United Kingdom Halfords Full time

    Are you a customer service superstar? We're looking for someone who can deliver first-class customer service and make a real difference in our customers' lives. As a Customer Service Advisor, you'll be the face of our business, working with customers to understand their needs and provide solutions that exceed their expectations.With a passion for customer...

  • Customer Service Adviser

    5 months ago

    Harrow, United Kingdom Hiring Green Energy Full time

    We are seeking a dynamic and experienced Outbound Customer Service Adviser to join our team. As an Outbound Customer Service Adviser, you will be responsible for contacting existing customers to offer them additional products or services, as well as resolving any issues or concerns they may have. **Responsibilities**: - Make outbound calls to customers to...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our Harrow Station Rd Superstore. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.Key...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our Harrow Station Rd Superstore. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.Key...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service, handling customer queries, and supporting our customers with their banking needs.Key ResponsibilitiesProvide excellent...

  • Customer Service Ambassador

    2 weeks ago

    Harrow, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at our Harrow Station Rd Superstore. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and providing outstanding service to our shoppers.Key...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nationwide Building Society. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nationwide Building Society. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Advisor

    5 months ago

    Harrow, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 46510447017 Applicants **£14.50 Per Hour** - Full Time**Temporary** **Harrow, Greater London** **Customer Service And Call Centre** **Job Description**: To proactively seek information that will provide accurate resolution to customer/resident queries at first point of contact by using relevant training materials...

  • Customer Service Advisor

    5 months ago

    Harrow, United Kingdom Euro Car Parts Full time

    As aCustomer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and have the necessary tools and resources to deliver...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across all channels,...

  • Customer Service Representative

    4 weeks ago

    Harrow, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across all channels,...

  • Customer Service Assistant

    5 months ago

    Harrow, United Kingdom Royal Casino Slots Full time

    **CANDIDATES MUST BE OVER 18** This is a fantastic opportunity to join our team working as a Customer Service Assistant in **Royal Casino Slots **at our **Harrow** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments...

  • Customer Service Ambassador

    6 days ago

    Harrow, United Kingdom Nationwide Building Society Full time

    We are looking for a dynamic Customer Representative to join our team at Nationwide Building Society. This role is a fantastic opportunity to work in a fast-paced environment, providing exceptional customer service and support to our members.About the RoleAs a Customer Representative, you will be the first point of contact for our members, handling inbound...

  • Customer Service Assistant

    5 months ago

    Harrow, United Kingdom Royal Casino Slots Full time

    **CANDIDATES MUST BE OVER 18** This is a fantastic opportunity to join our team working as a Customer Service Assistant in **Royal Casino Slots **at our **Harrow** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments...

  • Customer Service Advisor

    2 weeks ago

    Harrow, United Kingdom Halfords Full time

    Customer Service Advisor Great with customers?  Join us! With your customer service experience, you’ll be welcoming our customers and giving them the help and reassurance they need. You’ll schedule repair work and MOTs, maintain up to date and accurate records, and talk our customers through work completed. You’ll be dealing with customers by phone,...

  • Customer Service Assistant

    5 months ago

    Harrow, United Kingdom Royal Casino Slots Full time

    **CANDIDATES MUST BE OVER 18** **COMPETITVE BONUS SCHEME** This is a fantastic opportunity to join our team working as a Customer Service Assistant in **Royal Casino Slots **at our **Harrow **Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on...

  • HR Consultant

    5 months ago

    Harrow, United Kingdom Bridge of Hope Full time

    ** HR Consultant** I am working with a Public Sector Organisation based in Harrow who are looking for a HR Consultant for 5 Months Initially. The role is full time, to start ASAP and paying up to £28.94 umb p/hr. The role is in scope of IR35. *** **Job Purpose** - Working within the ER team provide appropriate advice to the Directorate...

  • Customer Service Advisor

    5 months ago

    Harrow, United Kingdom Everyone Active Full time

    **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** - **Be passionate about promoting our products** - **Be able to work under your own initiative and work as part of a...