Customer Service Representative

4 months ago

Hemel Hempstead, United Kingdom Dräger Full time

Who we are

Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.

Handling of general customer inquiries by phone and email

Product Order management – from entering incoming device and lifecycle orders into the ERP system up to invoicing.

Order entry within KPI agreed time Support collection of accounts receivable Order entry using appropriate processes EDI support where necessary Backorder reporting and communication to customers/sales Status and logistical management of orders and relevant communication to Sales/customer Customer master data duties ensuring accurate customer information is created and maintained in ERP and CRM systems Customer issue escalation and resolution Demo order management as required Admin support for Sales & PM PPQ provision on request Electronic filing Provision of required data for net promoter score Quote checking and logging Creation of returns and credits Team core duties

Shared responsibilities

All employees have a responsibility:

to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties. to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions. to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

Customer Management Team Lead

Size of team/environment

Close team of 6, larger Customer Service team

Role Requirements

Education/Qualifications

Educated to Secondary Education level or equivalent commercial experience

Related Experience

Experienced in phone-based business to business customer service within a specialist team (desirable)

Skills, Special Competencies

IT knowledge: MS Office, SAP, CRM Order processing Customer orientation Ability to organise and prioritise Ability to work as part of a team. Reliability Analytical Technical understanding of Draeger medical products would be a benefit.

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days ·Discounted critical illness cover, dental cover and partner life assurance Healthcare cash plan Discounted shopping & leisure vouchers Salary sacrifice car scheme Cycle to Work Gym membership discounts – up to 25% Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.

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