Patient Pathway Co-ordinator

3 weeks ago


Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job overview

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in Women's Services at Colchester Hospital. We need key staff, with excellent communication skills and attention to detail, to work here. 

You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations. Patients who are invited to attend these appointments may be anxious so you will need to be able to listen and deal with their enquiry politely and efficiently.

You will be required to work within timed pathways and comply with national and local waiting time targets.

We have full hours per week post until 31/03/2026.

Please be aware we might close the post earlier if sufficient amount of applications received.

Main duties of the job

Main duties will include supporting the Outpatients Service for patients attending Gynaecology appointments. 

You will operate a computerised appointment system to schedule/reschedule patient appointments. You will also work closely with medical secretaries and clinical staff to ensure that clinics work efficiently in a day to day basis. 

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. 

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff. 

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. 

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. 

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients. 

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

Essential criteria

GCSE grade 5/C or equivalent in English and Maths

Desirable criteria

NVQ level 2 in administration/secretarial or equivalent AMSPAR Medical terminology

Experience

Essential criteria

Previous office based administrative work Working with members of the public Working as part of a team Use of Microsoft Office

Desirable criteria

Previous NHS admin experience

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