Junior Clinical Nurse Specialist

3 months ago

Sutton, United Kingdom The Royal Marsden Full time

Job overview

Outpatients are seeking an enthusiastic receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives. The role also includes preparing medical records for the consultant's clinics. As a member of a mulit-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable.

Main duties of the job

To undertake in a range of clerical, administration and reception duties within the Outpatient department in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the trust.

Detailed job description and main responsibilities

For more information, please refer to the job description and person specification.

To prepare and attend the Royal Marsden Outreach Urology Clinic held in Croydon University Hospital, Croydon. To arrange any investigations and appointments for patients receiving follow-up care at RMH.
To take responsibility in booking appointments through the Connect system for clinics within the Royal Marsden NHS Foundation Trust and any other outside hospital when requested.
Rearrange appointments at the request of patients or medical staff and to inform patients verbally or by letter.
To Assist patients who present in person at the reception desk with outpatient queries, making any necessary arrangements requested, changing patients registration details.

Person specification

Education/Qualifications

Essential criteria

Good standard of general education to GCSE level.

Experience

Essential criteria

Experience of working as part of a team in a customer focused setting.

Desirable criteria

Previous experience of working in an outpatient setting.

Skills Abilities/knowledge

Desirable criteria

Knowledge of computerised patient administration system.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

 As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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