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Growth Account Manager

2 months ago

Accrington, United Kingdom Cox Automotive Full time

Job Title: Growth Account Manager

Location: Field Based - North
 

Job Type: Full-time

Company Overview:

Dealer Auction is a digital business leading the way in the transformation of automotive remarketing. A joint venture between Auto Trader and Cox Automotive, Dealer Auction is the UK’s largest online wholesale marketplace.

Dealer Auction’s core purpose is to help automotive businesses buy and sell used vehicles online, faster, and smarter than any other platform. Customers include Manufacturer’s; Fleet & Leasing companies; Franchise and Independent Retailers. Transacting over 120,000 vehicles every year, Dealer Auction attracts over 5500 buyers and 1200 sellers. As buying and selling moves away from traditional methods into online solutions, Dealer Auction is set to grow exponentially.

More about our Parent Companies:

Cox Automotive is a subsidiary of Atlanta based Cox Enterprises, and is the world’s largest automotive service organisation, providing solutions to clients at every stage of the vehicle lifecycle. In the UK, Cox Automotive provides inventory, financial and retail solutions to its clients throughout the automotive ecosystem. Cox Automotive brands in the UK include Manheim, Movex, NextGear Capital and Modix. The group employs more than 2,100 team members in the UK and works with thousands of clients. They provide Dealer Auction with support and access to learning and development opportunities as well as several communities such as MHFA’s, Diversity & Inclusion groups, and Women with Drive.

Auto Trader Group plc is a 100% digital business having successfully completed the transition from a print title in 2013. Auto Trader sits at the heart of the UK’s vehicle buying process and operates the UK’s largest digital automotive marketplace. Auto Trader is recognised as a leading digital business in the UK which has its people culture and values at its core. They support Dealer Auction with access to their expertise in growing a value based, collaborative culture.

Job Summary:

The Growth Account Manager will be responsible for managing and expanding relationships with key accounts in the designated region. This role involves understanding client needs, identifying opportunities for growth, and ensuring customer satisfaction to drive retention. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of achieving sales targets.

Key Responsibilities:

  • Account Management: Develop and maintain strong relationships with key accounts, buyers and sellers, serving as the primary point of contact.
  • Growth Strategy: Identify and pursue opportunities to expand business within existing accounts, including upselling and cross-selling of products/services.
  • Customer Retention: Implement strategies to retain existing clients, addressing their needs and concerns to ensure long-term satisfaction and loyalty.
  • Customer implementation: Support onboarding process for new clients, including requirement analysis, product configuration, and providing training and support to ensure a smooth transition and successful implementation.
  • Sales Targets: Achieve or exceed sales targets and objectives set for the region.
  • Market Analysis: Monitor market trends and competitor activities to identify new opportunities and challenges within the region.
  • Customer Feedback: Collect and analyse customer feedback to improve products, services, and overall customer experience.
  • Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless customer experience.
  • Reporting: Prepare regular reports on account status, sales performance, and market trends for senior management.
  • Training and Development: Stay updated with industry trends and best practices and participate in training programs as required.


Qualifications:

  • Experience in B2B or B2C sales/ account management, preferably within the Automotive industry.
  • Proven track record of meeting or exceeding sales targets.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to analyse data and market trends to inform strategic decisions.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Willingness to travel within the region and some overnight as required.

Skills and Competencies:

  • Customer-focused with a deep understanding of client needs and challenges.
  • Strategic thinker with the ability to develop and implement effective sales strategies.
  • Excellent problem-solving skills and ability to handle complex situations.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • High level of integrity and professionalism.

Benefits:

  • We offer a competitive salary plus bonus package
  • Company vehicle
  • Incremental holiday entitlement which starts with 25 days holiday plus bank holidays
  • Birthday off
  • Wellbeing Day
  • Volunteering day
  • Pension
  • Discounts from many major retailers
  • Cycle 2 Work

#INDAR

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