Apprentice IT Support Technician
1 month ago
Apprentice IT Support Technician / System Administrator Based at Mammoet office in Thornaby, Stockton on Tees Salary of £14,000 per annum which will be reviewed upon completion of apprenticeship
Are you a problem solver looking for a career in the IT industry? The role of Apprentice IT Support Technician will include overseeing and maintaining all aspects of Mammoet UK IT’s infrastructure. Reporting into our Senior IT Support, the role will include studying for an Apprenticeship alongside working and is based from our office in Thornaby.
WHAT YOU’LL BE DOING
Problem investigation and escalation of problem where appropriate Responsible for the installation of wired and wired access points Assisting with remote assistance calls Responsible for network setup Troubleshooting and fault diagnosis. Responsible for LAN cabling with the knowledge of topology (Ethernet) workings Responsible for the installation of hardware and software Assisting with solution implementation led by UK IT lead Desk setups IT asset logging Documentation of actions and findings Setup of user accounts, reset of passwords and unlocking user accounts Proactive support - ongoing maintenance and monitoring of systems in accordance with appropriate plans provided by the UK IT lead
WHAT YOU’LL NEED
A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time
Essential to your success:
A passion for IT and technology Good problem solver skills A friendly approach A basic knowledge of PC hardware with experience of diagnosing problems Experience with Microsoft operating systems Experience with Microsoft Office applicationsWHAT YOU’LL GET
Starting salary of £14,000 per annum Company bonus scheme 25 days holiday plus bank holidays, with extra days for length of service Buy and sell holiday scheme Enhanced maternity and paternity leave Employee wellbeing programme with EAP and counselling available Training and development opportunities Life assurance
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