Internal Sales Manager

2 months ago

Westerham, United Kingdom Fortune Brands Innovations Full time

Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.

Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl.

In addition, Aqualisa completes our portfolio with its market leading digital showering technology.

All of our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people who are dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.

Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us.

If you are looking for opportunities within a progressive, innovative, and nurturing organisation; and have the energy, passion, and commitment to deliver excellence, we would love to hear from you.

We currently have an exciting opportunity to join us as a Internal Sales Manager within our growing Sales Team.

In a nutshell you will be responsible for:

Your primary objective will be to boost sales within a specified customer base through strategic telephone-based account development. This role involves effectively communicating Fortune Brands ranges and product offerings to existing and potential customers with a focus on achieving sales targets and fostering long-term relationships.

You will manage a diverse group of customers and intermediaries across multiple countries and channels, including showrooms, contractors, agents, buying groups, merchants, installers, and E-commerce customers. Priority will be given initially to customer retention with brand expansion in targeted areas.

What you are already great at:


  • Increase turnover and profitability in line with the annual AOP with current customer base in defined markets by acting as the lead account manager customers
  • Outbound telephone/Teams activity to increase brand presence, deliver product training and drive promotional participation
  • Work with client and internal Customer Services teams to manage all supply, credit, product, or technical issues in a timely manner
  • Work closely with client and internal Marketing teams to provide the support necessary to drive brand exposure and sales
  • Provide internal support to the Head of European sales and Regional Account Managers. Be the conduit between the external international team and head office stake holders
  • Assist in management of all agent relationships
  • Help an deliver the annual channel plan to meet the strategic needs of the EMEAA business
  • Work with the Head of European sales to assess all geographic markets balancing current/potential revenue, right to compete and investment
  • Provide monthly (and ad hoc) reporting on KPI’s, market feedback and progress towards strategic initiatives
  • Manage a pipeline of contract project to help deliver your on annual target
  • Keep accurate records of all activity on CRM

For this role we would need you to demonstrate:


  • Previous experience in a similar role within a fast-paced environment
  • Excellent communication skills, fluent in English and at least one European language
  • Strong organisational skills with and accurate record keeping/reporting capability
  • The diligence and working memory to manage multiple projects simultaneously
  • Excellent relationship management skills; adaptable to all situations/individuals
  • A solution focused mindset with the ability to prioritise effectively
  • Ability to successfully negotiate customer agreements and develop partnerships
  • IT literate with good excel and powerpoint skills
  • Communicative and able to work in a team

What your colleagues say about you:


  • Customer-centric approach
  • Strategic thinking and planning
  • Decision-making and accountability
  • Adaptability and resilience
  • Leadership and mentoring

Our Values :

Cultivates Innovation - Always remain curious.

Active Learner - Take every opportunity to grow your own capability.

Collaborates - Use your network, sharing knowledge and skills.

Plans and Aligns - Make it relevant, make it purposeful

Why work for us:

We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target.

We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.

The benefits bit:

33 days holiday (inclusive of Bank Holidays)

Employee Assistance Programme

Annual Incentive Plan Bonus Structure

Life Assurance

Health & Wellbeing Programme, including health cash plan and employee assistance

Pension Plan

High St Reward Scheme

Refer a Friend Programme

Free Parking

Frequent Technology User Free Eye Care

Flexible working model

High 5 Employee Recognition Programme

And as an employer who values you, you will be welcomed with open arms and supported to succeed.

Our hiring process:


  1. You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams.
  2. You will be invited to site for either a 1 or 2 stage process depending on the role.
  3. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings.
  4. Successful candidates will be notified and the start date will be confirmed for when you will be beginning your Fortunes Brand journey.

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