Deputy General Manager

1 month ago

StokeonTrent, United Kingdom Greene King Full time

Company Description

HighTales Deputy Leaders are the rockstars of the business world These leaders are front and centre sharing their passion for top notch service, unforgettable experiences and a vibe that’s nothing short of electric.​

They’re the life of the party and the heartbeat of the business, making regulars feel like family. But don’t let their friendly smiles fool you – these Leaders are masterminds. They juggle P&L, accountability, team development and meeting targets as if it was a breeze. They uphold high standards ensure smooth operations and handle challenges with zen-like calm. ​

And here’s the magic…HighTales Deputy Leaders are more than just number crunchers they see the human side of business, hand picking talented individuals, fuelling their team's passion and celebrating every victory together. They inspire the team, nurture talent, and keep the magic alive. They ensure the venue runs like a well-oiled machine balancing fun and efficiency. ​

All while ensuring every guest leaves with a smile and a story to tell.


Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

The chance to further your career across our well-known brands  – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.  Discount of 33% for you and 15% for your loved ones on all of our brands  – so you enjoy your favourite food and drink at a discount. Free employee assistance program  – mental health, well-being, financial, and legal support because you matter Discount of 50% for you and 25% for your loved ones  at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Refer a friend  – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them Wagestream  – access your wage before payday for when life happens. Retail discounts  – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…
Job Description

What you'll do as a Deputy General Manager... 

Work with your general manager and management team to grow the venues sales  Obsessed with customer experience meticulously fine tune every element for exceptional visits You will recruit & develop your team to ensure they have the knowledge needed to delight our customers  Be a champion of brand standards & ensure customer & team safety at all times 

What you'll bring... 

Very high standards and attention to detail in all aspects of the day-to-day running of a successful venue  You're great with people, and as a result, have great communication and leadership skills  Passion for driving sales through memorable experiences with an eye on P&L control  You'll embrace individuality and care for others, your venue and the environment  Previous success at Assistant Manager level is desirable; from a hospitality, retail or other fast paced background, and the right attitude and outlook is essential  You're keen to learn and happiest when you succeed at something new 

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