Clinical Services Manager

5 days ago

Banstead, United Kingdom Fairlie Healthcare group Full time

Scope

  • To support the Centre Director in ensuring outstanding care is delivered to Patients in line with best practice and the Fairlie Healthcare Group's Core Values and Values Framework, ensuring Patients are treated with compassion, kindness, dignity and respect. To support the Clinical Matrons to ensure they are empowered and enabled to manage their allocated clinical area effectively. To collate clinical information for quality and dashboarding purposes, ensuring accuracy and integrity of clinical data. To provide out-of-hours support, (based on the management on call rota) to the Centre, including weekend working as per agreed local arrangements.


Core Values

  • To provide visible leadership to the nursing and care team to enable outstanding care to be delivered to our patients throughout the Centre and to foster effective relationships with Patients, their families and significant others and external professionals and visitors to the Centre. As the Centre's Safeguarding Lead, ensuring systems and processes are in place that ensure everyone is treated with kindness, respect, dignity and compassion in their day-to-day care.


Regulatory Compliance

  • Ensuring the Centre operates within the regulatory framework and to support the Centre Director to achieve and maintain an outstanding rating with the Regulator during the inspection process and intelligence data provision. Ensure all clinical CQC notifications are reported to the Regulator through the On-Line Portal/ reporting system in line with agreed timeframes.


Clinical

  • Coordinating the MDT to ensure defined and assessed needs of patients are met, in line with evidence based practice and defined in the Patient's Care Plan and to effectively manage clinical risk. To provide nursing leadership to the qualified nursing staff, acting as a role model and encouraging service development in relation to nursing practice. To be aware of Patient clinical dependencies and build effective partnership relationships with Patients and their significant others. Ensuring clinical areas are safely staffed in respect of skill mix, competency and numbers of staff with regarding to Patient dependencies, clinical risk and appropriate resource allocation as per the Centre's agreed Establishment Hours. To have an overview of the medicines management system to ensure medicines in the Centre are ordered, stored, given and disposed of in line with the medicines management policies, and that all nursing staff are trained, competent and supervised in the administration of medicines. Version 1.1: Updated August 2022 To provide coordination and oversight to the Centre's GSF processes and accreditation. To provide coordination and oversight to the Centre's IPC processes as the IPC lead for the clinical areas. Coordinating the clinical admissions pathway in respect of patient assessment and safe admission of Patients to the Centre. To take responsibility for the Clinical Budget for the Centre, ensuring effective allocation of resources and stock management procedures.


Staffing/ Employee Relations

  • To supervise, mentor and support the Clinical Matrons, including annual appraisal to assist them to carry out their roles effectively. Working with the HR Business Partners in respect of staff performance and sickness management for nursing and care staff. To take a lead role in the coordination of recruitment of clinically based staff and in the retention of clinically based staff. To work with the learning and development team to establish an effective skill and competency based training, learning and development programme for clinical staff. Valuing the contribution the nursing and care staff make to the Centre, ensuring good practice is praised and promote an environment that demonstrates a no-blame culture with service improvement and learning from mistakes as a central component.


Governance

  • To assist in the preparation and collection of clinical data and to ensure its integrity and accuracy. To coordinate and drive service improvement from the Clinical and Quality Dashboards where clinical performance KPIs are out of target, including the oversight of clinical events reported to ensure appropriate mechanisms are in place to that mistakes/ errors and events are thoroughly investigated, action plans are devised and implemented and lessons are learned. This includes initial complaint handling/ investigation and feedback.


General

  • This job description should be read in conjunction with your contract of employment as it outlines the scope and main responsibilities of the post holder. No job description can give a complete account of all the responsibilities required and therefore the post holder may be required to carry out other duties and responsibilities that are not defined but which complement the scope and purpose of the role. To ensure all mandatory training is kept up to date as defined by the Group, to attend supervision sessions and to undertake an annual appraisal. Ensure knowledge and skills are kept up to date by attending additional training as identified during supervision, appraisal and development sessions, and to ensure these are reflected in practice during your working shift. Version 1.1: Updated August 2022 Ensure your actions or omissions do not contravene any relevant legislation in respect of the operation and registration of the Centre, including, but not limited to the Health and Safety at Work Act 1974, the Health and Social Care Act 2012 and the Care Act 2014, the NMC Code of Conduct and any other relevant legislation that may be in force. To report without delay, in line with the Group's Safeguarding policies and procedures, any actual or suspected abuse of Patients or any children visiting the Centre. To always respect Patient's confidentiality in line with the Group's Information Governance framwork.


What we offer:

  • Paid Breaks
  • Free meals whilst working on shift
  • Company Pension Scheme
  • Refer a Friend Bonus
  • Employee Assistance Programme
  • Excellent new starter induction programme
  • Excellent Comprehensive on the job training & support
  • No lone working, so you'll always have the support of another team member
  • Excellent progression opportunities on our new and improved career pathway.


Fairlie Healthcare are an equal opportunities employer, who value diversity and are strongly committed to providing equal employment opportunities for all employees. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

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