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Events Manager

2 months ago

Birmingham, United Kingdom Clays Venues Full time

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you

We’re proud to be certified as a Great Place to Work, which reflects our commitment to creating an amazing work environment. But don’t just take our word for it—here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

SUMMARY OF POSITION 

What's the Gig, you ask?

This is an amazing opportunity to be part of a brand-new opening and play a key role in bringing a new and exciting experience to Birmingham Our Events Lead is the glue between operations and our support office, working alongside senior management to produce events, and with our sales team to represent Clays to clients. Our Events Lead will report to the Head of Events and will oversee event bookings for the venue, DJ programming and other adhoc tasks and projects throughout the year. 

Working closely with our venue operations teams and being onsite to support our sales team, you'll ensure that every event at Clays is executed flawlessly. If you have a background in event systems like Salesforce, Tevalis, Canva, and Sevenrooms, along with events & sales experience in agency or in-house venue settings, we want to hear from you

Our ideal candidate brings at least three years of experience in event management, with a proven track record of handling end-to-end event processes both in venue and offsite, from site visits, proposal and budget management to onsite execution and supplier coordination. But it's not just about the experience—our Events Lead needs to hit the ground running, fostering strong relationships with our Clayers (that's us) and our new Birmingham clients. 

Beyond operational prowess, we're looking for someone with strong presentation skills and the confidence to lead and coordinate large groups or VIPs. If you're passionate about creating memorable experiences, and dedicated to operational excellence, we want you on our team

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

  • Act as the event planner and point of contact for all large bookings and events in the venue.
  • Represent Clays sales team by meeting with clients, hosting tastings and touring guests at our brand new, stunning Birmingham venue.
  • Hosting weekly event meetings and ensuring all information for the following 2 weeks has been collected and communicated with the venue teams.
  • Manage information flow through bespoke in-house systems, ensuring accurate communication and swift escalation when necessary.
  • Oversee processes and systems to ensure seamless communication and best in class event delivery.
  • Ensure that all customer queries or requests are handled in a polite and efficient manner within acceptable timeframes (within 24 hours).
  • Prepare and communicate function sheets with relevant detail to the management and chef teams. 
  • Brief the front of house and kitchen teams to ensure the smooth running of all events. 
  • Be responsible for proposing, contracting, organising and delivering any specific equipment for events/clients outside our standard offering.
  • Organise and manage the Games Master roster and DJs.
  • Liaise with the management team to ensure adequate staffing is scheduled to deliver events.
  • Feedback to the Head of Events on learnings and analysis from events
  • Create programming ideas for local and cultural events such as Mothers Day, Fathers Day and Halloween.
  • Onsite and office management of activations including seasonal projects like Christmas or Summer installations, or Clays company pop-ups at industry events and in local community spaces. 
  • Writing SOPs for various parts of the event operations to ensure there is clarity when implementing new processes across the group.
  • Occasional events over the weekend when required. 

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

  • At least 3 years experience working in a similar role in events management
  • Always looking for opportunities to improve your knowledge and abilities
  • Passionate about hospitality and creating amazing, safe and lasting experiences
  • A keen eye for detail with excellent written and verbal communication skills
  • Honest with strong moral principles
  • Have the initiative to problem-solve and propose creative and better ideas to be more efficient as we grow as a team and company 
  • Possess a positive, motivated and trustworthy outlook whilst at work
  • Be polite and helpful to guests and colleagues and receptive to feedback
  • Have great organisational skills with the ability to manage and prioritise your workload and different tasks
  • Punctual and reliable with a flexible approach to work 
  • Adept in PowerPoint, Excel and Microsoft Word 
  • Knowledge and understanding of Salesforce, Sevenrooms, Tevalis & Canva 

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our  great benefits include:

Competitive Salary: A base salary of £29,000 with on target earnings of £37,000 which is made up from an on target performance related bonus plus Tronc service charge. Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.Paid Breaks: We value your time and ensure you’re compensated for your breaks.Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.Celebration Day: An additional paid day off each year to celebrate something meaningful to you.Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.Volunteer Day: A paid day off annually to give back to your local community.Birthday Gift: Choose a special gift to celebrate your birthday.Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment

You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.