Assistant Manager`

4 weeks ago


Feltham, United Kingdom OCS Group Full time

The assistant manager will report into the Shift Manager and is responsible for overseeing the production team. They will ensure all customer requirements and daily supply targets are achieved. To exceed customer expectations for supply of products, including delivery, quality, security, and quantity requirements. To work closely with the engineering, fleet, and logistics teams, to continuously improve overall production of products, ensuring utilisation of production facilities, people development, and a lean culture. They will be responsible for ensuring that staff are trained, and that Health & Safety is at the forefront of their day-to-day activities.

The Assistant Manager will:

Support the Supervisor’s efficiency of work.

Always maintain and follow Health and Safety standards. Working in a safe and effective manner, in line with the training that is delivered.

Good attention to detail.

Ability to work independently and use initiative and problem solve.

Main Duties

Brief the Supervisors on priority products

Identify stock shortages and make the Shift Manager aware

To fulfil customers’ requirements within the required timeframe and in accordance with the received schedule and specifications. Liaise with operational customers

Support logistics and despatch

To ensure strict compliance with all security processes as required by the Civil Aviation Authority and the site security programme

To carry out Job Chats, performance and daily target reviews for the Supervisors and identify any development or operational needs with appropriate action plans put in place

Monitor the priority of products regularly

Resolve any escalated issues

Work parallel with the engineering department, to ensure that all machinery is utilised optimally

Support the daily production and huddle meetings

Report accidents, near misses and carry out investigations

To ensure that any Return to Work’s are completed

To generate and analyse reports/KPI’s and make recommendations on trends, improvements and corrective actions. To achieve and enhance operational excellence and to share best practice with other Shift Managers and Assistant Managers

To ensure all staff are appropriately trained and qualified for performing specific tasks

To ensure that any equipment that does not meet the safety expectations and certifications is reported to the Compliance Manager

To understand all risk assessments and Safe Systems of Work

To monitor and control annual leave requests

To comply with internal and external policies and processes for Health & Safety, quality, environmental, Transport/Aviation personnel and security

To maintain the warehouse and production areas organised and tidy at all times

Minimise stock that isn’t needed in the production area

Background & Skills

Experience in a supervisory role ideally within Laundry and Warehouse.

Strong relationship building and influencing skills.

Demonstrates drive and resilience. Open and innovative when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures.



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