IT Service Delivery Manager

Unspecified

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest problems and to meet the demands of a rapidly evolving global market. We are currently on the lookout for a IT Service Delivery Managerin our Digital Technology team to join the team in Kilkeel.

This position will require you to be on site 3-4 days each week.

Why Work for Us:

25 days annual leave + bank holidays Competitive Salary Bonus Scheme Fantastic pension scheme Critical illness cover Income Protection Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discounts

Role Profile

We require an enthusiastic and talented Digital Technology Service Delivery professional to support our aerospace manufacturing facilities in Kilkeel and Leighton Buzard. The position is primarily based at our Kilkeel facility (Northen Ireland) but occasional travel to Leighton Buzzard may be required. The successful candidate will possess the excellent communication and project management skills required to effectively work across all business functions, particularly their Operations Transformation Team acting as the sites Collins Digital Technology representative for projects, compliance, communications and business as usual escalations. This person will require broad Digital Technology experience and knowledge (ideally experience in manufacturing with large multinational organisations), be self-motivated with a passion for continuous improvement and excellent service delivery. 

Principle Purpose of Role

You will work as part of a team responsible for the delivery and compliance of digital systems to the Collins Aerospace businesses in the UK and Ireland, this role will be dedicated to supporting the Kilkeel and Leighton Buzard businesses with all aspects of Digital Technology service delivery whilst remaining compliant to RTX corporate policy and aligned to Collins Digital strategy. The role will report to the EMEA North Regional Delivery Manger, Collins Aerospace Digital Technology.

Project Management

You will work with the businesses and Collins Digital Technology in all aspects of project identification, management and support. This will include supporting the implementation of corporate projects acting as the focal point for the businesses as well as working with the businesses to manage and support the implementation of locally identified projects. You will regularly meet with the businesses functional leaders to lead and support locally initiated projects to ensure they are in alignment with RTX and Collins Digital strategy.

Compliance

You will be responsible for ensuring that all locally hosted infrastructure and applications as well as any locally initiated cloud services are compliant to RTX policy, this will include running processes on varies cadences to ensure ongoing compliance of solutions, including but not limited to Disaster Recovery planning \ testing, license, vulnerability and account management. You will also support the businesses with internal and external Digital Technology audits and customer questionnaires.

Communications

You will assist the flow down of Digital Technology communications to the businesses and be a conduit for the flow of communications to RTX and Collins Digital Technology service owners.

Business as usual

You will own the relationship between Collins Digital Technology and the local businesses, you will own escalations to resolutions, you will act as a focal point to connect the businesses with the RTX and Collins Digital Technology service owners and functional towers.

Key Requirements:

Degree in an IT related discipline Can demonstrate previous experience in a comparable Digital Technology role A customer focused approach with a proactive and strong work ethic Technical expertise Understanding of manufacturing business networks and software solutions

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Closing Date: 08/05/2024

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