Housing and Benefits Officer

2 weeks ago

Rugby, United Kingdom Grantrow Full time

Grantrow Recruitment are seeking a Highways Regulation, Enforcement and Traffic Regulation Order Technician to join our team in Northampton

Benefits

  • 20 days annual leave plus bank holidays
  • Company pension
  • Rewards App
  • Weekly pay
  • Well-being coach available

Details

  • Salary: £15.07 PAYE - £19.59 Umbrella (Per Hour)
  • Hours: Monday-Friday 37 Hours
  • Duration: 3 Months on Going

Responsibilities

  • Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough

  • Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy

  • Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme

  • Support the strategic enabling of affordable housing, which meets need

  • To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements

  • Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan

Requirements

    1. Ability to Lead, Motivate, and Develop Teams:

      • Demonstrated ability to lead, motivate, and develop a multi-operational team to deliver empathetic, responsive, and legally compliant customer service in accordance with corporate values.

    2. Expertise in Supporting Vulnerable Residents:

      • Possess and continue to develop the skills and knowledge required to support vulnerable residents, including those experiencing homelessness, rough sleeping, and housing needs, ensuring adherence to legal frameworks and best practices.

    3. Proficiency in Housing Benefit and Affordable Housing Functions:

      • Ability to support and oversee the Housing Benefit service and strategic enabling of affordable homes within the borough, with a willingness to further develop skills and knowledge in these areas.

    4. Strong IT Skills and Financial Management:

      • Excellent IT literacy to effectively monitor and manage budgets, risks, business continuity, health and safety, complaints, and Freedom of Information requests.

    5. Strategic Planning and Project Management:

      • Ability to support the implementation of corporate strategy and drive continuous improvement of services through robust project management, from inception to completion.

    6. Stakeholder Management:

      • Proven capability to develop, nurture, and maintain positive and effective relationships with various internal and external stakeholders, including MPs, Councillors, voluntary & community sectors, registered providers, team members, and peers on the wider management team.

    7. Educational and Professional Qualifications:

      • Possession of, or willingness to study for, a minimum Level 4 qualification in housing management or its equivalent.
      • Full driving licence and access to a vehicle.
      • Management qualification is preferred.

    This role demands a dynamic individual with a strong blend of leadership, technical expertise, and a commitment to improving housing services for vulnerable residents. The ability to navigate complex stakeholder relationships and drive strategic initiatives is essential for success in this position.

If you are interested in Vacency, please click apply/contact us today

Grantrow Recruitment is an equal opportunities employer who do not discriminate against any applicant based on gender, sexuality or race

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