Passenger Service Agent

3 weeks ago

Luton, United Kingdom Optime Group Full time

Aviation Recruitment experts Optime Group are proudly working in partnership with a well-known Luton Airport ground handling business to recruit a team of Passenger Service Agent.

Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Luton Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big

Details:

  • Pay Rate: £11.70 per hour
  • Shift Pattern: Saturday and Sunday every week
  • Hours per week: 22 hours per week
  • Shift times available:
    • 05:00am to 17:00pm
    • 12:00pm to 00:00am
  • Weekly pay
  • Temp to Perm (performance based)

Start Date:

  • 13th May 2024

Main duties:

  • Being professional, polite and courteous at all times.
  • Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
  • Providing assistance with the passenger luggage.
  • Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
  • Ensuring that wheelchairs and buggies are always clean and tidy.
  • Ensure that Centralised Control is updated on progress by use of IT handsets.
  • Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
  • Any additional reasonable duties, as assigned by operational management.


Requirements:

  • Great work ethic
  • Excellent communication skills.
  • Strong Customer Service skills.
  • Self-motivated and willing to work using own initiative.
  • Full UK Driving licence (desirable).
  • To multitask and remain calm under pressure.
  • Previous airport experience is an advantage but not essential.
  • Passport or Birth Certificate.
  • UK Settled Status (If applicable).
  • Proof of National Insurance.
  • Proof of (current) Address.
  • Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply

Optime Group is acting as an Employment Business in relation to this vacancy.

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