EUC Mobile Phone Support Engineer
2 weeks ago
Requirements
- Provide technical support and assistance to end-users experiencing issues with their mobile devices.
- Troubleshoot and resolve technical issues within SLA and in a timely and efficient manner.
- Configure and set up mobile devices for new & existing users, using a Mobile Device Management tool.
- Provide training and guidance to users on the use of their mobile devices.
- Maintain accurate records of all support requests and resolutions.
- Planning, porting, collection and deployment of new SIM cards.
- Process document maintenance.
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