Euc Technician

**What We'll Bring**:
TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information forGood®. TransUnion is a leading credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications,utilities, gaming, government and insurance.

**What You'll Bring**:
We are looking for a technician to come in an provide technical support services to TransUnion colleagues including installation, troubleshooting, problem resolution and maintenance. This role is responsible for providing 2nd line End User Compute supportto internal users and clients coming into the building. This role is to be based at our brand new London office, liaising day to day with some of our most high profile clients. The EUC team are responsible for delivering and supporting end user IT equipment,technologies and services.

**Key Responsibilities**
- To support customers in the use and administration of TransUnion on-line and internal products and services
- Logging all incidents, requests and queries within the help desk system, ensuring the quality and consistency of information capture
- Investigate technical queries and provide regular updates where required
- Analyse/use investigation techniques to resolve queries
- Develop good working relationships with key contacts throughout the business/externally if required
- Maintain high levels of customer service
- Contribute to the continual improvement of the services provided
- Work within clearly defined standard operating procedures
- Work in a multi-disciplinary team to provide day to day 2nd line EUC technology support and support for technology projects.
- Document, maintain, improve standard processes for End-User Computing team
- Provide a high level of customer service across all aspects of the role.
- Analyse/use investigation techniques to resolve complex queries and issues.
- Resolving queries via a multitude of communication methods.
- Management and maintenance of IT equipment including stock ordering and provision of equipment to new starters
- Administration of desktop security software and deployment of security patches and vulnerability remediation.
- Support upskilling 1st line by providing knowledge articles and training where needed to improve service.
- Provide 2nd line technical support for End User Compute devices including: VDI, laptops, mobiles, peripherals.
- Day to day management of the ticket allocation in line with SLAs.

**Key tasks**
- Developing good working relationships with key contacts throughout the business
- Maintaining high level of customer service.
- Contributing to the continual service improvement initiatives.
- A point of escalation for complex queries
- Maintain a high technical standard for EUC technologies.
- Actively participate in project tasks.
- Work as part of a team or individuallydepending on the task in hand.

**Impact You'll Make**:
At TransUnion you will be joining a friendly, forward thinking global business.

As well as a market standard salary and bonus scheme our benefits package includes 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.

Throughout the pandemic TransUnion has been committed to supporting physical, mental and financial fitness with a series of events and activities, ranging from lunchtime yoga and boxing classes to mindfulness and meditation.

Globally, TransUnion has already given three company days off in 2021 in recognition of the huge effort to go above and beyond that has been seen across the business, and we encourage dedicated 'away from keyboard’ time to ensure colleagues take a breakfrom their laptops each day.

**Remote Interview & Hiring Process**

LI-Onsite